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Customer Hub
Knowledge Base
Chatbots and AI
The first customer support platform built for B2B companies
We don’t cater to retail companies and B2C customers. We’re built for SaaS. TeamSupport has developed several features to help companies like yours scale and succeed. These include our:
Customer Distress Index
Instantly gauge customer sentiment so you can determine which accounts using your software may need proactive support.
Prioritization Score
TeamSupport automatically determines which bugs and features should be addressed first based on key data points related to your customer and your software
Integrations
We integrate with developer applications like Jira and Azure DevOps, so you can easily send bugs and requests straight to your engineering team.
Product tagging
Link tickets to specific products or features so you can determine which functionality in your software is causing the most friction, or the most customer adoption and interest.
ARTIFICIAL INTELLIGENCE
Empower Your Team With an AI Co-Pilot
Our software helps agents deliver excellent support at scale with suggested solutions, automated summaries, generative responses, and more.
Support Solutions that Drive Growth
Explore custom-built tools designed to delight your customers and improve your product
Support
Ticket management made easy
Consolidate support channels and deliver sustainable satisfaction with AI tools, automated workflows, and more
Saving time and money with TeamSupport
“TeamSupport has allowed our support team to stay small in numbers – and make remote support so much more possible – even while our customer base continues to grow.”
We’re a SaaS Company Ourselves
Unlike other applications, TeamSupport goes beyond basic support ticket management. We turn conversations into a holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
When you create happy customers, you’re creating more lifelong customers.
“TeamSupport is critical to our company’s success”As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies.
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“Perfect for Support”We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting.
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“TeamSupport provides an effective way of creating and following up on customer queries”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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“TeamSupport makes customer support easier”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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Customer Support News & Updates
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