Great Customer Support = Happy Customers = More Customers!

On-Demand Customer Support Software that enables you to offer an outstanding customer support experience, reduce support costs, increase customer satisfaction & internal communications. Available in Four editions to accommodate any need, large or small.

 
Ticket Management

Easily manage customer support requests and share vital information among your team. Quickly define workflows and custom ticket statuses for quick, intelligent resolution.

Email Integration

Include forwards and replies to existing tickets, create new tickets and use simple keywords for various actions. Forward your companies support@ address to TeamSupport for ticket creation. Email attachments are also added to the tickets.

Wiki

Create rich documents, upload and organize images and documents, maintain version control and allow public or private access.

Reporting

Advanced reporting capabilities allow you to view your data in virtually any way you want. Sort, filter and export on-demand.

SLA Management

Define and manage Service Level Agreement programs. The interface displays a simple to identify "yellow" or "red" color coding for warnings and violations. Notifies individual support agents as well as support groups.

Group Collaboration

Define functional areas of your operation for advanced, focused tracking and resolution. Easily create escalation teams and much more. Quickly passes tickets from one group to another.

Customer Portal

Complete customer facing, self service portal allows your customers to track and manage their own tickets and use the Knowledge Base. Your customers can submit and close tickets, view open and closed tickets, contribute additional information and attachments.

CRM Integration

Native integration to both Salesforce.com and Highrise by 37signals.com. Sync Customer/Contacts to your TeamSupport account. Send customer ticket details back to the CRM and keep non-technical employees in the loop.

API

The TeamSupport RESTful API allows you to hook into TeamSupport & connect third-party applications. Use all four verbs (GET, POST, PUT, DELETE) to manipulate data. Additionally, custom fields created in your TeamSupport account are also available with our API.

Knowledge Base

The Knowledgebase allows commonly used tickets to be grouped and exposed to users through the customer portal. This is perfect for information contained within the structure of a ticket and for information relating to specific products or versions.

Products

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Attachments

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Chat

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Smart, Agile, Efficient.

Customer support never sleeps which is why TeamSupport provides an On-Demand solution that allows your business to leverage the Internet and provide the best service & support to your customers. You will experience higher customer retention and maximize the value of every customer.

Intuitive

TeamSupport is delivered using the software-as-a-service (SaaS) model allowing organizations to get up and running quickly. Easy to use, customize, expand and deploy - but don't take our word for it. Sign up and see for yourself!



Request a Live Demo

One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.

 
 
2009 Muroc Systems, Inc.
100 Highland Park Village, Suite 200 | Dallas, TX 75205 | 800.596.2820