Advanced Customer Portal
$50/mo
The Advanced Customer Portal enables your customers to have control over their support experience. End users log into the portal where they can:
- Submit and close tickets
- View open and closed tickets
- Contribute additional information
- Add attachments
- Search the knowledge base as well as their tickets in general
TeamSupport handles the communication between you and your customers. As updates to the ticket happen by either the Agent or the Customer, the other is notified by email keeping everyone in the loop and informed. Agents can also determine what comments are visible to the customer or not - allowing your team to maintain internal privacy when appropriate.
The advanced portal can be used as a stand alone webpage that you simply link to from your main website, or you can place the portal into an iframe in your site. Click to see how easy and intuitive the advanced portal interface is for your customers to self serve.
The Advanced Customer Portal may be added on to Support Desk and Enterprise.
Add Screen Recordings
Allow your customers to record their screen and embed it within their ticket submission. When utilized, will allow for your customers to relay more infomation with ease. Your team will now be able to fully visualize issues for a more clear and precise understanding and resolution.
Customization
All portals may be customized with custom CSS. You can also choose from pre built skins.
Free Portals
Every TeamSupport account includes a Public Knowledge Base and a Ticket Submission form at no additional cost. These portals may be stand alone web pages, or they can be embedded into your website. If you would like to see examples of both, click here.
If you have any questions regarding portal pricing, please email our sales team.
One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.
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