Customer Management

TeamSupport help desk software allows you to consolidate ALL interactions you have with your customers.

Complete Customer & Contact Database

In one location, easily see EVERY ticket, request, or issue that any person within a given client company has made to your support department, and run reports to help identify which customers are demanding the most from your support team.

Instead of simply seeing your customers as a collection of tickets, you can track a great deal of additional information about them and consolidate all of their requests together.

customer

Complete Customer & Contact Database

In one location, easily see EVERY ticket, request, or issue that any person within a given client company has made to your support department, and run reports to help identify which customers are demanding the most from your support team.

Instead of simply seeing your customers as a collection of tickets, you can track a great deal of additional information about them and consolidate all of their requests together.

customer

Customer Notes with Alerts

Quickly and easily add notes to a customer record, so everyone in the organization has the same information. Customer Alerts are a special note that pops up when the associated customer (or one of their tickets) is opened. 

For example, you might want to make note of a large or very important customer, or alert your team about an existing/ongoing issue with a client, so that everyone in the company is aware.  This feature is especially helpful for new employees who do not yet have the deep understanding of each individual customer.

Ticket Grid

Customer Notes with Alerts

Quickly and easily add notes to a customer record, so everyone in the organization has the same information. Customer Alerts are a special note that pops up when the associated customer (or one of their tickets) is opened. 

For example, you might want to make note of a large or very important customer, or alert your team about an existing/ongoing issue with a client, so that everyone in the company is aware.  This feature is especially helpful for new employees who do not yet have the deep understanding of each individual customer.

Ticket Grid

Customer Distress Index

One of the best features of the customer database is the Customer Distress Index, or CDI for short.  The CDI lets your customer service team monitor customer satisfaction and be more proactive.

The CDI assesses when a customer might be getting frustrated, so your support team gets a heads up.  The CDI assigns a number to every customer based on 5 custom variables like how many tickets they have, and the average ticket resolution time.

ticket-view.png

Customer Distress Index

One of the best features of the customer database is the Customer Distress Index, or CDI for short.  The CDI lets your customer service team monitor customer satisfaction and be more proactive.

The CDI assesses when a customer might be getting frustrated, so your support team gets a heads up.  The CDI assigns a number to every customer based on 5 custom variables like how many tickets they have, and the average ticket resolution time.

ticket-view.png

Product Lines (Multi-Brand)

If you have multiple brands or distinct divisions, you can now organize your support activities to mirror those. You can associate product lines to customers, and see which brand the customer is linked with as well the specific products they are using.  You can also customize your branding on communications with customers, so they get a consistent brand experience.

product_lines.png

Product Lines (Multi-Brand)

If you have multiple brands or distinct divisions, you can now organize your support activities to mirror those. You can associate product lines to customers, and see which brand the customer is linked with as well the specific products they are using.  You can also customize your branding on communications with customers, so they get a consistent brand experience.

product_lines.png

Customer Insights

Have more information about your customers at your fingertips! TeamSupport automatically pulls data from publicly accessible data sources including your contact's photo and Linked In profile, and the company's logo and description.  This is a great way to understand your customers even more, and your agents can better connect with customers by putting a face to the name and viewing company history.

 

customer_insights2.png

Customer Insights

Have more information about your customers at your fingertips! TeamSupport automatically pulls data from publicly accessible data sources including your contact's photo and Linked In profile, and the company's logo and description.  This is a great way to understand your customers even more, and your agents can better connect with customers by putting a face to the name and viewing company history.

 

customer_insights2.png

Agent Ratings

Our Agent Ratings feature invites customers to rate their support experience so you get real-time insights into customer satisfaction levels.  Get immediate feedback, spot trends and service issues, identify areas for training or product development, and get real-time metrics to improve the customer experience

 

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Agent Ratings

Our Agent Ratings feature invites customers to rate their support experience so you get real-time insights into customer satisfaction levels.  Get immediate feedback, spot trends and service issues, identify areas for training or product development, and get real-time metrics to improve the customer experience

 

dashboard.png

"TeamSupport has fundamentally  changed our client facing operation.  We are able to track and maintain open issues/tasks and provide tremendous client support."

Anthony Leach
Anite

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

stock-illustration-22943999-computer-monitor.jpg

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

stock-illustration-22943999-computer-monitor.jpg