Founded on Frustration, Built for Collaboration
TeamSupport was founded in 2008 by a team who experienced firsthand the frustration of disconnected systems and poor cross-team communication in customer support. We developed a powerful, web-based platform to foster collaboration and remove internal silos, specifically in B2B environments, leading to more seamless and effective customer support. Today, we streamline support for companies across all industries and verticals, including Technology/IT, Manufacturing, Logistics, Healthcare, Finance, Insurance, Education, and more.
Revolutionizing B2B Customer Relationships
Born from a deep understanding of B2B customer support challenges, TeamSupport set out to create the industry’s best support software. We pioneered the Customer Distress Index, a predictive measure of customer sentiment, to help determine which accounts may need proactive support. By enhancing team collaboration and improving internal communication, TeamSupport helps businesses provide superior support and overcome common pain points like slow customer response times, increasing ticket backlogs, customer health blind spots, and improving retention and expansion.
Trusted By Support and Success Leaders
Along the journey, we’ve been proud to have earned the trust of over 1,200+ support leaders across the globe. We are also annual recipients of numerous category awards and 5-star reviews across multiple software platforms, including G2, Capterra, GetApp, and Software Advice.
Meet The Leadership Team Behind TeamSupport
-
Grant Stanis
CEO -
Hélène Vincent
VP of Customer Success -
Jonathan Lapinsky
VP of Engineering and Product -
Nichole Herran
Director of Customer Support -
Eric Harrington
Co-Founder -
Danielle Sola
Director of Sales
What we offer
- Remote-first company
- Excellent health benefits
- Flexible time off
Let’s get in touch!
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