Customer Support and Service Articles

We remember and honor all those who have suffered from those events that unfolded 10 years ago today. Our thoughts are with you.

ALLIANCE OF CLOUD-BASED HELP DESK PROVIDERS ADVOCATES FOR OPEN STANDARDS

TeamSupport.com – an emerging leader in SaaS-based customer service and help desk tools – today announced their membership in NetworkedHelpDesk.org. The organization, a collaboration of similarly focused software providers, is committed to delivering a superior customer experience by creating seamless communication streams between the participating partners and suppliers.

“We are very pleased to join other industry leaders such as Atlassain, Service Now and ZenDesk in advancing the goals of NetworkedHelpDesk.org,” said Robert C. Johnson, CEO of TeamSupport. “Our clients typically rely on specialized software tools from multiple vendors for their CRM, ticketing, bug-tracking and related customer support workflows. Participating in this initiative gives us the opportunity of contributing to standards and APIs for increased interoperability among complimentary products – that’s a “win-win” for TeamSupport and our customers.”
Employed by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.

NetworkedHelpDesk.org members include top-tier developers of cloud-based products such as ticketing systems, bug trackers, knowledge bases, customer relationship management software, and more. Additional information may be found at NetworkedHelpDesk.org.

Greg Phillips joined the TeamSupport.com development team this month. As our newest Web Developer, Greg comes to us with over 10 years of programming experience. Prior to TeamSupport, Greg served as a Developer with Four Eleven Solutions and NASA. In addition, he has several years experience doing freelance work. Greg resides in the Houston area where he earned both a Bachelors and Masters in Computer Science at Texas Southern University.

As we wind up another year, I just want to take a moment to reflect on what a year it has been.  Thank you to all of our customers, employees, and friends for the support you have given us this year.  It’s been great, and we’re looking forward to an even better one next year!

May this holiday season bring you the music of laughter, the warmth of friendship and love.

- Robert Johnson

Today the Marine Corps turns 234 years old.  Having spent four years of my life on active duty with this group, I wanted to wish my brothers and sisters a Happy Birthday!

The Marine Corps was created on November 10, 1775, in Tun Tavern, Philadelphia, Pennsylvania, by a resolution of the Continental Congress. In 1834 the marines became part of the Department of the Navy and have been putting it on the line ever since.

If you know a Marine – take a moment to say thanks and happy birthday!

Semper Fi

- Eric Harrington

TeamSupport will be exhibiting at this years InnoTech Conference in Austin Texas on October 29.  If you will be attending, please stop by booth 411 and say hello and register for a free iPod Touch.

InnoTech is an annual conference and exhibition built specifically for business and technology executives, highlighting the region’s innovation and technology development opportunities by showcasing pioneering products and services.  InnoTech is designed to be one of the most comprehensive and collaborative regional technology event.

Details on the even can be found here.  Hope to see you there!

What is National Customer Service Week?  It is a week designed to raise awareness of customer service and the vital role it plays within an organization. It is also an opportunity to say a big thank you to those who work in customer service for a job well done.

Why a whole week and not just one day?  Because customer service impacts everyone.  For those who provide it, it can be a rewarding experience when you can put a smile on someone’s face or an opportunity to offer that positive spark in what might be a tough day for someone else.

This is a great week to spend special time with service teams, evaluate how well your service operation is doing and also reinforce company values.  It is also a good time to review the tools your company is using and determine if your service team has the proper tools for their job.  Take time to ask them questions and listen to what they have to say.

Some companies bring in motivational speakers, organize team outings or office parties to offset the training and instruction that you may be doing.  What ever you do, make sure to include some fun this week and give those who operate at the tip of the spear a pat on the back – and tell them how much you appreciate them.  After all, they are taking on the good and the bad in real time every single day.

- Eric Harrington

Never forget.

233 years ago, 56 brave and selfless men assembled to sign our nations Declaration of Independence.  ”Their courage created a nation built on a universal claim to human dignity on the proposition that every man, woman and child had a right to a future of freedom.” – Ronald Reagan, July 4, 1986

As stated on our great declaration, “We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights, that among these are life, liberty and the pursuit of happiness.”

The price of freedom is not cheap and has been paid for by many lives, even long before July 4, 1776.  In fact, the price of freedom is still being paid for this very day.

While you enjoy the picnics, family and fireworks, take just a moment to pay respect to ALL men and women who have paid the price for freedom around the world.