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	<title>Customer Support and Service Articles</title>
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		<title>TeamSupport Newsletter – January 2012</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-january-2012/1396/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-january-2012/1396/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 22:24:26 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1396</guid>
		<description><![CDATA[The January edition of our customer support newsletter is here! And it is overflowing with Customer Support and Customer Service Advice, Articles, Tips and Tricks.]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-january-2012/1396/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport Adds Screen Recording Feature</title>
		<link>http://www.teamsupport.com/blog/teamsupport-adds-screen-recording-feature/1384/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-adds-screen-recording-feature/1384/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 21:50:55 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1384</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – has announced the release of a powerful new screen capture capability. It gives users the ability to record audio and video of a discrepancy and embed it in tickets submitted to a TeamSupport-enabled customer portal. Available to users of [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-adds-screen-recording-feature/1384/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improve your customer support with a good approach and the right tools</title>
		<link>http://www.teamsupport.com/blog/improve-your-customer-support-with-a-good-approach-and-the-right-tools/1303/</link>
		<comments>http://www.teamsupport.com/blog/improve-your-customer-support-with-a-good-approach-and-the-right-tools/1303/#comments</comments>
		<pubDate>Fri, 20 Jan 2012 23:10:56 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1303</guid>
		<description><![CDATA[In her article 7 Ways IT Can Improve Customer Service Kate Leggett discusses several ways that a company can improve customer support. We find her insights spot on! Providing outstanding customer service is truly the differentiating factor in so many successful businesses. And reaching that level of customer service excellence truly IS a challenge. When [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/improve-your-customer-support-with-a-good-approach-and-the-right-tools/1303/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Support Yearly Calendar</title>
		<link>http://www.teamsupport.com/blog/customer-support-yearly-calendar/1362/</link>
		<comments>http://www.teamsupport.com/blog/customer-support-yearly-calendar/1362/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 17:48:42 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1362</guid>
		<description><![CDATA[It’s a brand new year, and now is the perfect time to plan out the rest of 2012 for you and your entire customer support team! Just like New Year&#8217;s resolutions, it’s good to have milestones throughout the year to remind us to pick up the pace or improve our situation. Making a calendar can [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/customer-support-yearly-calendar/1362/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport.com Boosts Business Intelligence with ZOHO Reports</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-boosts-business-intelligence-with-zoho-reports/1354/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-boosts-business-intelligence-with-zoho-reports/1354/#comments</comments>
		<pubDate>Fri, 06 Jan 2012 17:23:27 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1354</guid>
		<description><![CDATA[ANALYTICS ADD POWER TO LEADING SAAS-BASED HELP DESK &#38; CUSTOMER SUPPORT APP TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – has announced the addition of analytics powered by Zoho Reports. Using the collaborative tools, TeamSupport clients can easily filter, sort, view and analyze their business data. An [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-boosts-business-intelligence-with-zoho-reports/1354/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport Newsletter – December 2011</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-december-2011/1350/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-december-2011/1350/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 22:45:08 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1350</guid>
		<description><![CDATA[Lots of Customer Support and Customer Service Advice, Articles, Tips and Tricks in our December customer support newsletter. Happy New Year and best wishes for 2012!]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-december-2011/1350/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Severity Vs Your Severity</title>
		<link>http://www.teamsupport.com/blog/customer-severity-vs-your-severity/1337/</link>
		<comments>http://www.teamsupport.com/blog/customer-severity-vs-your-severity/1337/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 12:54:24 +0000</pubDate>
		<dc:creator>Eric Harrington</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[tickets]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1337</guid>
		<description><![CDATA[Have your customers ever submitted an issue that they felt was urgent only to find out later it really wasn&#8217;t? If you are a part of a support operation, I am pretty sure your answer is &#8220;yes&#8221;. So how do you separate your customers severity from what you believe the severity really is and avoid [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/customer-severity-vs-your-severity/1337/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Keep a Smile In Your (Written) Voice</title>
		<link>http://www.teamsupport.com/blog/keep-a-smile-in-your-written-voice/1321/</link>
		<comments>http://www.teamsupport.com/blog/keep-a-smile-in-your-written-voice/1321/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 14:00:59 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1321</guid>
		<description><![CDATA[Some days, it’s really easy. A customer sends you an email saying your product has an issue they would addressed. It’s not a problem, they say, because mistakes are made and they like your company. You have a pleasant conversation via e-mail exchange and are able to quickly resolve the issue and fix their problem. [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/keep-a-smile-in-your-written-voice/1321/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New capabilities enhance TeamSupport&#8217;s SaaS-based help desk and customer support offerings</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-adds-features-and-functions/1318/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-adds-features-and-functions/1318/#comments</comments>
		<pubDate>Thu, 08 Dec 2011 21:35:48 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1318</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) – a popular provider of web-based customer support and help desk software solutions – has announced immediate availability of a year-end software release. It adds a broad assortment of technology and customer-centric functionality enhancements, among them: • TeamSupport Mobile – with support for all the major platforms, TeamSupport&#8217;s new mobile interface enables clients [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-adds-features-and-functions/1318/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>More Tips to Help your Support Team Deal with the Holiday Stress</title>
		<link>http://www.teamsupport.com/blog/more-tips-to-help-your-help-desk-deal-with-the-holiday-stress/1305/</link>
		<comments>http://www.teamsupport.com/blog/more-tips-to-help-your-help-desk-deal-with-the-holiday-stress/1305/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 19:56:04 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1305</guid>
		<description><![CDATA[In our last blog we took a look at some of the businesses that are ranked among the best in providing online customer support. We discussed what makes them stand out and how your business can benefit by emulating some of their practices.  We came across a similar post on Software Advice that we thought we [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/more-tips-to-help-your-help-desk-deal-with-the-holiday-stress/1305/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Best of Online Customer Support and How You Can Emulate them for the Holidays</title>
		<link>http://www.teamsupport.com/blog/the-best-of-online-customer-support-and-how-you-can-emulate-them-for-the-holidays/1290/</link>
		<comments>http://www.teamsupport.com/blog/the-best-of-online-customer-support-and-how-you-can-emulate-them-for-the-holidays/1290/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 16:57:42 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1290</guid>
		<description><![CDATA[Earlier this year, MSN Money and Zogby International performed their yearly customer service survey. And the results weren’t exactly surprising – companies like Amazon and Apple made the top 10, along with other stalwarts like Trader Joe’s and Publix. Each of these companies revels in something unique when it comes to their customer service. In [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/the-best-of-online-customer-support-and-how-you-can-emulate-them-for-the-holidays/1290/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Cyber Monday Conundrums</title>
		<link>http://www.teamsupport.com/blog/cyber-monday-conundrums/1277/</link>
		<comments>http://www.teamsupport.com/blog/cyber-monday-conundrums/1277/#comments</comments>
		<pubDate>Mon, 21 Nov 2011 15:55:32 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1277</guid>
		<description><![CDATA[If you think you and your company can ignore Cyber Monday, think again. The biggest online shopping day of the year may not be as big as Black Friday, but it’s getting there, and more quickly than ever. More and more shoppers are heading online to buy their holiday gifts to avoid traffic, crowds and [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/cyber-monday-conundrums/1277/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport Newsletter – November 2011</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-november-2011/1283/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-november-2011/1283/#comments</comments>
		<pubDate>Fri, 18 Nov 2011 16:57:11 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1283</guid>
		<description><![CDATA[Read our latest compilation of Customer Support and Customer Service Advice, Articles, Tips and Tricks in our November customer support newsletter.]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-november-2011/1283/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Reminders and more new features&#8230;</title>
		<link>http://www.teamsupport.com/blog/reminders-and-more-new-features/1265/</link>
		<comments>http://www.teamsupport.com/blog/reminders-and-more-new-features/1265/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 16:24:56 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[ticket management]]></category>
		<category><![CDATA[ticketing system]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1265</guid>
		<description><![CDATA[We are happy to announce a few new features that we believe will make your days brighter and following up easier! Reminders We have added a terrific reminder feature to TeamSupport.  You can now add reminders to tickets, customer accounts and specific contacts.  Simply set a reminder and TeamSupport will email you when it is [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/reminders-and-more-new-features/1265/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>‘Tis The Season To Be Ready!</title>
		<link>http://www.teamsupport.com/blog/%e2%80%98tis-the-season-to-be-ready/1244/</link>
		<comments>http://www.teamsupport.com/blog/%e2%80%98tis-the-season-to-be-ready/1244/#comments</comments>
		<pubDate>Wed, 09 Nov 2011 14:00:37 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1244</guid>
		<description><![CDATA[It’s been a number of years since the Internet wasn’t around during the holidays. But ever since that first electronic season, commerce has never been the same. What has been the same, though, are some of the customer service issues that arise. They are seen year after year, sometimes repeatedly from the same company! Now [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/%e2%80%98tis-the-season-to-be-ready/1244/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A focus on the customer conversation</title>
		<link>http://www.teamsupport.com/blog/a-focus-on-the-customer-conversation/1230/</link>
		<comments>http://www.teamsupport.com/blog/a-focus-on-the-customer-conversation/1230/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 11:00:35 +0000</pubDate>
		<dc:creator>Eric Harrington</dc:creator>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[ticket management]]></category>
		<category><![CDATA[ticketing system]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1230</guid>
		<description><![CDATA[We recently made some great changes to the way agents view tickets &#8211; both when creating new tickets and viewing existing ones. I&#8217;ve used a handful of ticketing systems in my time and most of them focus on properties of a ticket and seem to do their best to avoid what the customer has to [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/a-focus-on-the-customer-conversation/1230/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Tale of Two Customer Service Experiences</title>
		<link>http://www.teamsupport.com/blog/a-tale-of-two-customer-service-experiences/1215/</link>
		<comments>http://www.teamsupport.com/blog/a-tale-of-two-customer-service-experiences/1215/#comments</comments>
		<pubDate>Thu, 27 Oct 2011 14:06:09 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1215</guid>
		<description><![CDATA[It was the best of customer service; it was the worst of customer service. The other day, I was presented with a unique opportunity. My cat needed grooming, but there was no way I was going to take her out somewhere. First of all, it was cold. Secondly, she’s nuts and would probably maul me [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/a-tale-of-two-customer-service-experiences/1215/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport.com Partners with Tech Wildcatters</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-partners-with-tech-wildcatters/1201/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-partners-with-tech-wildcatters/1201/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 20:40:59 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1201</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) &#8211; a popular provider of web-based customer support and help desk software solutions &#8211; has announced a beneficial partnership with Tech Wildcatters (http://www.TechWildcatters.com), a seed accelerator funding B2B web, mobile, and software startups. Every spring and fall, the Dallas-based mentoring group invites up to ten technology startups, from among hundreds of applicants, to [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-partners-with-tech-wildcatters/1201/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport Newsletter – October 2011</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-october-2011/1196/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-october-2011/1196/#comments</comments>
		<pubDate>Thu, 20 Oct 2011 16:09:06 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1196</guid>
		<description><![CDATA[Read up on some Customer Support and Customer Service Advice, Articles, Tips and Tricks in our October customer support newsletter.]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-%e2%80%93-october-2011/1196/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Closet cleaning time</title>
		<link>http://www.teamsupport.com/blog/closet-cleaning-time/1119/</link>
		<comments>http://www.teamsupport.com/blog/closet-cleaning-time/1119/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 19:07:31 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Talking Points]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1119</guid>
		<description><![CDATA[It is a scene that has played out hundreds of times in the movies. A woman goes to her overflowing closet and exclaims:  &#8220;I have nothing to wear!&#8221; Obviously she does, there are tons of tops and bottoms to choose from, just nothing that seems appropriate for this moment. In the workplace, there can be [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/closet-cleaning-time/1119/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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