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	<title>Customer Support and Service Articles</title>
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		<title>TeamSupport.com Receives 2012 CRM Excellence Award &#124; Customer interaction solutions magazine recognizes TeamSupport&#8217;s customer focus.</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-receives-2012-crm-excellence-award-customer-interaction-solutions-magazine-recognizes-teamsupports-customer-focus/1648/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-receives-2012-crm-excellence-award-customer-interaction-solutions-magazine-recognizes-teamsupports-customer-focus/1648/#comments</comments>
		<pubDate>Wed, 16 May 2012 06:00:02 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1648</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) &#8211; the popular provider of web-based customer support and help desk software solutions &#8211; announced the company has been recognized with a 2012 CRM Excellence Award by Customer Interaction Solutions. The magazine, published by integrated media company TMC, has been the premier journal for CRM, contact center and tele-services since 1982. TeamSupport, used [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-receives-2012-crm-excellence-award-customer-interaction-solutions-magazine-recognizes-teamsupports-customer-focus/1648/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Spring Cleaning for Your Customer Support</title>
		<link>http://www.teamsupport.com/blog/spring-cleaning-for-your-customer-support/1636/</link>
		<comments>http://www.teamsupport.com/blog/spring-cleaning-for-your-customer-support/1636/#comments</comments>
		<pubDate>Fri, 04 May 2012 13:39:21 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[support management]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1636</guid>
		<description><![CDATA[It’s that wonderful time of year, time for some spring cleaning! While you’re rearranging your bookshelves, putting away all the winter gear, and cleaning underneath all the couch cushions, make sure to take time to do some spring cleaning around the office, too. Your customer support probably needs some organizing and sprucing up just like [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/spring-cleaning-for-your-customer-support/1636/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>TeamSupport.com Boosts Efficiency at Wren Solutions &#124; Loss prevention specialist streamlines internal support and eliminates duplication with TeamSupport</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-boosts-efficiency-at-wren-solutions-loss-prevention-specialist-streamlines-internal-support-and-eliminates-duplication-with-teamsupport/1618/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-boosts-efficiency-at-wren-solutions-loss-prevention-specialist-streamlines-internal-support-and-eliminates-duplication-with-teamsupport/1618/#comments</comments>
		<pubDate>Wed, 25 Apr 2012 05:00:32 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[New Clients]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support tickets]]></category>
		<category><![CDATA[Team Collaboration]]></category>
		<category><![CDATA[ticket management]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1618</guid>
		<description><![CDATA[  TeamSupport.com (http://www.TeamSupport.com) –the popular provider of web-based customer support and help desk software solutions –has announced a successful deployment of  the company&#8217;s Enterprise Edition by Wren Solutions, a leading supplier of physical security solutions for loss prevention. The Jefferson City, Missouri-based company offers a comprehensive suite of Web-based applications under the Encapsulon® brand for [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-boosts-efficiency-at-wren-solutions-loss-prevention-specialist-streamlines-internal-support-and-eliminates-duplication-with-teamsupport/1618/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Places to Meet Up with Fellow Customer Support Agents</title>
		<link>http://www.teamsupport.com/blog/5-places-meet-up-with-fellow-customer-support-agents/1580/</link>
		<comments>http://www.teamsupport.com/blog/5-places-meet-up-with-fellow-customer-support-agents/1580/#comments</comments>
		<pubDate>Fri, 20 Apr 2012 06:00:12 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1580</guid>
		<description><![CDATA[Working the Help Desk can be frustrating and stressful. One can leave the job on any given day feeling as if a battle had been waged and lost. Dealing with customers is unfortunately not always the most glamorous or rewarding of jobs, am I right? No matter what profession you’re in, eventually you’re going to [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/5-places-meet-up-with-fellow-customer-support-agents/1580/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>TeamSupport.com Recognized as an &#8220;Innovator&#8221; by Info-Tech Research Group &#124; Earns High Scores Among CSM Platforms in Vendor Landscape Report</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-recognized-as-an-innovator-by-info-tech-research-group-earns-high-scores-among-csm-platforms-in-vendor-landscape-report/1577/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-recognized-as-an-innovator-by-info-tech-research-group-earns-high-scores-among-csm-platforms-in-vendor-landscape-report/1577/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 18:19:26 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1577</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – has been recognized as an Innovator in Customer Service Management (CSM) and received high scores for Affordability and Strategy in a recent evaluation report conducted by Info-Tech Research Group titled &#8220;Vendor Landscape Plus: Customer Service Management Platforms.&#8221; &#8220;TeamSupport&#8217;s product [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-recognized-as-an-innovator-by-info-tech-research-group-earns-high-scores-among-csm-platforms-in-vendor-landscape-report/1577/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Life of a Complaint</title>
		<link>http://www.teamsupport.com/blog/the-life-of-a-complaint/1564/</link>
		<comments>http://www.teamsupport.com/blog/the-life-of-a-complaint/1564/#comments</comments>
		<pubDate>Thu, 05 Apr 2012 18:00:55 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1564</guid>
		<description><![CDATA[They have a strange and eventful life. From the moment they are sprung into existence, they experience a brief but turbulent life before meeting their end. They can vanish quickly and completely or linger around a while in a weakened state, all of which is entirely dependent on outside factors. It may sound like we’re [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/the-life-of-a-complaint/1564/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Perfection Possible?</title>
		<link>http://www.teamsupport.com/blog/is-perfection-possible/1547/</link>
		<comments>http://www.teamsupport.com/blog/is-perfection-possible/1547/#comments</comments>
		<pubDate>Thu, 29 Mar 2012 16:46:26 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[support management]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1547</guid>
		<description><![CDATA[A recent blog over at Shep Hyken’s website talks about striving for 100% perfection with your customer service. Shep gives the example of the airline industry, where it was seemingly great news that just fewer than 85% of flights were on time in December. He remarks that it is a good thing the percentage went [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/is-perfection-possible/1547/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>TeamSupport Newsletter – March 2012</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-march-2012/1532/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-march-2012/1532/#comments</comments>
		<pubDate>Mon, 26 Mar 2012 16:31:49 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
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		<category><![CDATA[Team Collaboration]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1532</guid>
		<description><![CDATA[The latest edition of our customer support newsletter is out! We have shared some customer service articles we found of interest and some help desk tips and insight to help your customer support teams in their quest for customer service excellence.]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-march-2012/1532/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Excel at Customer Service by Giving Customers What They NEED</title>
		<link>http://www.teamsupport.com/blog/excel-at-customer-service-by-giving-customers-what-they-need/1516/</link>
		<comments>http://www.teamsupport.com/blog/excel-at-customer-service-by-giving-customers-what-they-need/1516/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 13:34:35 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1516</guid>
		<description><![CDATA[Customers almost always know what they want when they call or email your help desk. After all, they’re not just contacting you to say hello; there’s obviously going to be a specific reason they picked up the phone. So there’s definitely no point in trying to tell them what they want, as you’ll find out [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/excel-at-customer-service-by-giving-customers-what-they-need/1516/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>TeamSupport.com Adds Communities Feature to Customer Portal</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-adds-communities-feature-to-customer-portal/1503/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-adds-communities-feature-to-customer-portal/1503/#comments</comments>
		<pubDate>Tue, 13 Mar 2012 19:07:05 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[customer self service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1503</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions –has announced the addition of a new &#8220;Community&#8221; feature for the Advanced Customer Portal of the company&#8217;s flagship support application. Communities, sometimes called forums, let end-users interact with each other as well as company support specialists through TeamSupport&#8217;s Customer Portal. [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-adds-communities-feature-to-customer-portal/1503/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>The Changing Face(s) of Customer Support</title>
		<link>http://www.teamsupport.com/blog/the-changing-faces-of-customer-support/1483/</link>
		<comments>http://www.teamsupport.com/blog/the-changing-faces-of-customer-support/1483/#comments</comments>
		<pubDate>Thu, 08 Mar 2012 18:03:06 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>
		<category><![CDATA[Team Collaboration]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1483</guid>
		<description><![CDATA[When most people think of “customer support,” they think of calling a number or popping up a chat window online and getting a helpful someone on the other end. This customer support person deals with all their support needs whether it is billing, repairs, or general questions. After the call or session ends the customer [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/the-changing-faces-of-customer-support/1483/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>TeamSupport.com Powers ClinicSource.com Growth &#124; Web-Based Therapy Practice Management Fast Tracks with TeamSupport</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-powers-clinicsource-com-growth-web-based-therapy-practice-management-fast-tracks-with-teamsupport/1469/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-powers-clinicsource-com-growth-web-based-therapy-practice-management-fast-tracks-with-teamsupport/1469/#comments</comments>
		<pubDate>Thu, 01 Mar 2012 18:06:41 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[Team Collaboration]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1469</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – has announced a successful integration of the company&#8217;s Enterprise Edition by ClinicSource.com, an innovative developer of management software for individual and group therapy practices. Their rapidly growing user-base includes thousands of Speech Language Pathologists, Occupational and Physical Therapists, and [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-powers-clinicsource-com-growth-web-based-therapy-practice-management-fast-tracks-with-teamsupport/1469/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>TeamSupport Newsletter – February 2012</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-february-2012/1459/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-february-2012/1459/#comments</comments>
		<pubDate>Mon, 27 Feb 2012 20:10:30 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1459</guid>
		<description><![CDATA[Check out the latest edition of our customer support newsletter! There are plenty of Customer Service  Articles inside along with some Tips and Tricks for the help desk and customer support teams.]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-february-2012/1459/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Calming Motivation for Customer Service</title>
		<link>http://www.teamsupport.com/blog/calming-motivation-for-customer-service/1438/</link>
		<comments>http://www.teamsupport.com/blog/calming-motivation-for-customer-service/1438/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 15:33:58 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
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		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1438</guid>
		<description><![CDATA[During the beginnings of the Second World War, the British government produced a poster intended to keep public morale up if an invasion came. The poster, “Keep Calm and Carry On,” was actually little known during the actual war, and only became popular at the turn of the century! The phrase, however, is very useful [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/calming-motivation-for-customer-service/1438/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>3 Ways Your Website Can Supplement Your Customer Service</title>
		<link>http://www.teamsupport.com/blog/3-ways-your-website-can-supplement-your-customer-service/934/</link>
		<comments>http://www.teamsupport.com/blog/3-ways-your-website-can-supplement-your-customer-service/934/#comments</comments>
		<pubDate>Thu, 16 Feb 2012 16:34:42 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[customer self service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=934</guid>
		<description><![CDATA[Managing Customer service on your website is much like coaching a soccer team. When playing soccer, your goalie is the absolute last line of defense. Good teams don’t treat the goalie like they’re the only line of defense – in fact, it’s best to pretend there is no goalie. This means your back line puts [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/3-ways-your-website-can-supplement-your-customer-service/934/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>TeamSupport.com Streamlines Pet Care at InTown Veterinary Group</title>
		<link>http://www.teamsupport.com/blog/teamsupport-com-streamlines-pet-care-at-intown-veterinary-group/1400/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-com-streamlines-pet-care-at-intown-veterinary-group/1400/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 17:58:29 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[customers]]></category>
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		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1400</guid>
		<description><![CDATA[TeamSupport.com – the popular provider of web-based customer support and help desk software solutions – has announced a successful integration of the company&#8217;s Enterprise Edition by the InTown Veterinary Group (IVG), a New England provider of compassionate care to pets and their families. With some 300 professionals and support staff in four 24 hour veterinary [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-com-streamlines-pet-care-at-intown-veterinary-group/1400/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>TeamSupport Newsletter – January 2012</title>
		<link>http://www.teamsupport.com/blog/teamsupport-newsletter-january-2012/1396/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-newsletter-january-2012/1396/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 22:24:26 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>
		<category><![CDATA[support software]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1396</guid>
		<description><![CDATA[The January edition of our customer support newsletter is here! And it is overflowing with Customer Support and Customer Service Advice, Articles, Tips and Tricks.]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-newsletter-january-2012/1396/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>TeamSupport Adds Screen Recording Feature</title>
		<link>http://www.teamsupport.com/blog/teamsupport-adds-screen-recording-feature/1384/</link>
		<comments>http://www.teamsupport.com/blog/teamsupport-adds-screen-recording-feature/1384/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 21:50:55 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Features]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1384</guid>
		<description><![CDATA[TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – has announced the release of a powerful new screen capture capability. It gives users the ability to record audio and video of a discrepancy and embed it in tickets submitted to a TeamSupport-enabled customer portal. Available to users of [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/teamsupport-adds-screen-recording-feature/1384/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improve your customer support with a good approach and the right tools</title>
		<link>http://www.teamsupport.com/blog/improve-your-customer-support-with-a-good-approach-and-the-right-tools/1303/</link>
		<comments>http://www.teamsupport.com/blog/improve-your-customer-support-with-a-good-approach-and-the-right-tools/1303/#comments</comments>
		<pubDate>Fri, 20 Jan 2012 23:10:56 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1303</guid>
		<description><![CDATA[In her article 7 Ways IT Can Improve Customer Service Kate Leggett discusses several ways that a company can improve customer support. We find her insights spot on! Providing outstanding customer service is truly the differentiating factor in so many successful businesses. And reaching that level of customer service excellence truly IS a challenge. When [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/improve-your-customer-support-with-a-good-approach-and-the-right-tools/1303/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Support Yearly Calendar</title>
		<link>http://www.teamsupport.com/blog/customer-support-yearly-calendar/1362/</link>
		<comments>http://www.teamsupport.com/blog/customer-support-yearly-calendar/1362/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 17:48:42 +0000</pubDate>
		<dc:creator>jhathaway</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Talking Points]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[support management]]></category>

		<guid isPermaLink="false">http://www.teamsupport.com/blog/?p=1362</guid>
		<description><![CDATA[It’s a brand new year, and now is the perfect time to plan out the rest of 2012 for you and your entire customer support team! Just like New Year&#8217;s resolutions, it’s good to have milestones throughout the year to remind us to pick up the pace or improve our situation. Making a calendar can [...]]]></description>
		<wfw:commentRss>http://www.teamsupport.com/blog/customer-support-yearly-calendar/1362/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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