Inventory Management in TeamSupport
We have many customers who sell physical hardware products and use TeamSupport to support their products, as well as companies who use TeamSupport as their internal IT management system. These customers have been clamouring for a while for us to add an inventory tracking module to TeamSupport, and I’m excited to announce the general availability of it today!
Our Inventory Module is not designed to replace SAP or a high end inventory system – Instead, it’s a straight forward approach that lets you assign physical hardware to one of three places: A customer, the warehouse (for hardware that has not yet shipped) or the Junkyard (hardware that is no longer being used in service).
You can now track physical assets on a per customer level, and also see the history of when that asset was shipped, if any service was done to it, etc. The inventory module also supports returning hardware with an RMA and tracking that shipment.
The Inventory Module is only available on the Enterprise version of the software.
For more information on the Inventory Module, please see our online documentation here.
