Queues!
In our ongoing process to allow you to organize and categorize your TeamSupport tickets more efficiently, we’re excited to announce our new Ticket Queue feature.
The Ticket Queue is a simple, yet very effective tool which lets you keep track of what tickets you are actively working on.
At the top of the Ticket Detail view there is a new button labeled “En queue”. Click this and the ticket you are looking at will be placed in your queue.
To access your ticket queue, just go to Tickets-My Tickets and click on the Ticket Queue button. You can reorganize, add and delete tickets in your queue here. You can also see other users’ Queues by going to Users to clicking on the Ticket Queue button.
The Ticket Queue is just a way for you to prioritize your active tickets – Think of it as a “to do” list for TeamSupport.
We hope you enjoy this new feature – I know we’re already using it extensively and are finding it very useful!
