Customer Support and Service Articles

Our very own Robert Johnson discusses the need to break down internal silos in order to yield more-satisfied customers in a guest editorial for DestinationCRM.com

Click here to read the full article on the DestinationCRM.com site.

-Robert Johnson

P.J. Jakovljevic’s recent article about TeamSupport and our quest to help technology companies break down the silos and promote a team approach to customer and product support.

P.J. is a TEC veteran and an APICS buff. He is an equal opportunity analyst (EOA)—one of the first to pay due attention to the little guys that tend to be overlooked by the big analyst houses. P.J. is a proponent of “separation of church and state” (both in society and in the analyst world) and is committed to writing equally “tough but fair” analyses about all vendors and solutions, whether they are TEC clients or not.

- Robert Johnson