New Wiki Feature
Wednesday, October 21st, 2009
The new Wiki feature adds a very powerful new knowledge management capability to TeamSupport. Now you can have collaboratively edited articles which include images and documents which can be shared internally in your organization, or post external links that reference your articles to your customers.
The most basic definition of a Wiki is “A website or similar online resource which allows users to add and edit content collectively.” What does collectively editing mean? Simple – If you write an article for the Wiki, and someone else finds a problem with it, they can change it directly in the Wiki. Having documents be collaboratively editable means that you will no longer have stale or out of date documents.
Another key tenant of a Wiki is that all changes are logged, and you can go back to a previous version of the document at any time. If you don’t agree with the change that someone made to a document, or you simply made a mistake, just edit the document and select a previously saved version. The Wiki keeps a complete track record of every change ever made, and lets you go back and resurrect those versions whenever you want.
The Wiki also lets you work together as a group on any document. Instead of e-mailing versions of documents around, you can simply use the Wiki to collaboratively edit and share.
- Robert Johnson
