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Case Studies
Data Financial
Profile by TeamSupport Staff
Data Financial, Inc. (www.DataFinancial.com), a major supplier of financial equipment and software solutions for the banking, gaming and retail industries, has joined the growing community of TeamSupport clients.
"We researched more than a dozen options," reported product manager Eric Back; "they were either totally dedicated to versioning and software bugs or narrowly focused on tracking phone calls. TeamSupport combines both and was very, very simple on the front end, another big requirement for us. It's a tool our people could simply log-into and start using," he continued, "We've integrated TeamSupport with Beanstalk's source code management, and now, although we're all experts on the individual software packages we support, we're able to search the entire knowledge base for solutions," Back concluded.
By using TeamSupport, Data Financial has saved $3,200 in labor, two weeks of software development time and $1,200 in travel/lodging expenses per installation, representing over $100,000 savings over the past year. The company also saw their 'new concept to release' time reduced by as much as 40 percent, depending on the complexity of the release.
As a result of their success with Data Financial, TeamSupport was nominated for and won a BOSS award. A summary of the company's winning BoSS Award submission can be found here.
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