Case Study: MultiSystems, Inc. focuses on the customer to improve ticket resolution

MultiSystems, Inc. (MSI), a leading hotel software provider, outgrew their customer support software and realized that the other solutions on the market wouldn’t support their customer-focus needs.  Learn how MSI improved customer communication and issue resolution times by choosing TeamSupport and focusing on the customer, rather that just answering tickets. >>Read case study

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Case Study: By investing in TeamSupport, InTown Veterinary Group finds improved communication a noteworthy benefit

A busy veterinary practice needed to simplify communication across departments and respond to clients more effectively. They turned to TeamSupport’s web-based help desk.   The Customer: Established in 1979, Woburn, MA-based InTown Veterinary Group (IVG) is comprised of accomplished veterinary professionals dedicated to providing compassionate care to pets and their families using the most advanced [...]

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Case Study: GSI improves efficiency with TeamSupport help desk software

A technology firm’s process to centralize and distribute requests to Support Services in accordance with Service Level Agreements was too complex. TeamSupport and it’s helpdesk support made it easier and more efficient. The Customer: Global Systems Integration (GSI) is a Georgia-based technology consulting firm specializing in the implementation, upgrade and day-to-day maintenance challenges associated with complex [...]

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Case Study: Wren Solutions selects TeamSupport for ease of use and customization

When Wren Solutions needed to integrate information systems and client services, they needed an smart customer service ticketing system. TeamSupport’s ease of use, customization and incredible features for the price made the choice a snap. The Customer: For nearly 30 years, Wren Solutions has supplied Loss Prevention professionals with wide range of physical security solutions from video [...]

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