Learn why a Fortune 500 technology firm relies on TeamSupport.com to facilitate its help desk communication. A business unit within a Fortune 500 software company sought a ticketing system to help its entire customer support team streamline, organize and respond more efficiently to its business clients. The team had a backlog of nearly 400 “untouched” [...]
Read moreFind out why TeamSupport.com was the trusted help desk software for software company Axceler. A start-up software company now in its 14th year of business, Axceler, which serves more than 2,700 organizations worldwide, had grown beyond the capabilities of its customer support system. >> Read more about why Axceler chose TeamSupport as its [...]
Read moreA busy veterinary practice needed to simplify communication across departments and respond to clients more effectively. They turned to TeamSupport’s web-based help desk. The Customer: Established in 1979, Woburn, MA-based InTown Veterinary Group (IVG) is comprised of accomplished veterinary professionals dedicated to providing compassionate care to pets and their families using the most advanced [...]
Read moreA technology firm’s process to centralize and distribute requests to Support Services in accordance with Service Level Agreements was too complex. TeamSupport and it’s helpdesk support made it easier and more efficient. The Customer: Global Systems Integration (GSI)Â is a Georgia-based technology consulting firm specializing in the implementation, upgrade and day-to-day maintenance challenges associated with complex [...]
Read moreWhen Wren Solutions needed to integrate information systems and client services, they needed an smart customer service ticketing system. TeamSupport’s ease of use, customization and incredible features for the price made the choice a snap. The Customer: For nearly 30 years, Wren Solutions has supplied Loss Prevention professionals with wide range of physical security solutions from video [...]
Read moreTalon Data Systems needed a customer support software program to meet the demands of a new client. Their old system lacked essential features and wouldn’t scale. TeamSupport has helped the growing company tighten up its workflow and serve customers better. The Customer: Established in 1998, Talon Data Systems is a value-added integrator of high-speed storage and networking [...]
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