The best help desks know that customer service that goes above and beyond is what sticks in a customer’s mind and sets a company apart from others.
A great customer service experience is the most valuable sales tool a company has. A business that takes those extra steps to make the customer experience special creates a connection with its customer that lasts.
Even the best and most well staffed Help Desk has a wild day where the phones are ringing off the hook and the emails are overwhelming. Those days are the ones that matter most.
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.” -Marilyn Suttle, President of Suttle Enterprises LLC.
Looking for a better way to support your customers? Learn more about how TeamSupport ‘s help desk customer support software can help elevate your team so that it is prepared to deliver a complete customer service experience.