Enterprise
$35/mo/user
The Enterprise edition enables your operation to break down the department silos by allowing tickets and other support data to be shared and assigned to individuals as well as functional groups across the enterprise.
In many cases, support issues need to touch more than person or group. TeamSupport enables this functionality with a simple mouse click. When teams such as Customer Support, Product Development and Product Management can use the same tool and share data, everyone remains on the same page. The result is happy teams and jubilant customers!
- Includes integrated customer and contact database.
- In addition, create and customize any type of ticket. We Include a few defaults to help you get started and can be used "as is" or modified to fit your needs.
- Option to add-on Customer Chat for $15 per user per month or Advanced Customer Portal for $250 per month.
Bridging The Gap
One of the key challenges faced by any technology company is making sure that all of the data about an issue is readily available to the entire team - regardless of whether they're in Support or Engineering/Development. Just because the issue has been escalated to Development for analysis and resolution doesn't mean that Support can be left blind as to what's going on about it. We designed and built TeamSupport to solve this problem and to improve the communications between departments. Now you will know who your customers are, what products and services you are providing them and what issues, bugs and feature requests you have associated with them in one location.
Efficient Workflow
Provide maximum efficiency and remove the custom work involved to deal with connecting separate support/issue management solutions. TeamSupport has done the work for you. In addition, your customer inquiries will be dealt with quicker and in a much more organized manner which will make everyone happy and informed.
Close The Loop
End users typically do not report bugs and feature requests to the development and product management teams. Because of this, TeamSupport allows the support team to easily capture bugs and feature requests from the customer base (in addition to their typical issues) and simply assign tickets to the appropriate department and maintain visibility. Everyone stays in the loop including your customers.
Connecting with CRM
Sales, Marketing and Lead automation solutions are vital tools needed to succeed. Some offer case management but completely ignore the technical aspect of your operation. TeamSupport can exchange contact and ticket data with your CRM and allow support, development and product management to use a tool specifically designed for your teams.
One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.
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