TeamSupport.com (http://www.TeamSupport.com) â€“ the popular provider of web-based customer support and help desk software solutions â€“ today announced the addition of a new “Community” feature for the Advanced Customer Portal of the company’s flagship support application.
Communities, sometimes called forums, let end-users interact with each other as well as company support specialists through TeamSupport’s Customer Portal. They provide the enterprise with a means to notify customers, provide progress updates, solicit feedback, and even let users help to analyze and solve problems. Communities are a venue where everyone can share ideas, experiences and gained knowledge with no limit to the number of exchanges and collaborations. Posts are integrated directly with TeamSupport tickets so support staff can keep-up with discussion threads and customer communications. For a more detailed description, please visit http://help.teamsupport.com/customer-portal/advanced-portal/community
“We developed this new feature to empower customers to help each other and themselves,” said company CEO Robert C. Johnson. “TeamSupport is continually evolving to provide our users with greater flexibility in managing their help desk and support activities. We firmly believe that satisfied, well informed customers are the foundation of any successful business.”
Used by customer support and help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (http://www.murocsystems.coma holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
TeamSupport.com contact: Eric Harrington / Press@teamsupport.com