ANALYTICS ADD POWER TO LEADING SAAS-BASED HELP DESK & CUSTOMER SUPPORT APP
TeamSupport.com (http://www.TeamSupport.com) â€“ the popular provider of web-based customer support and help desk software solutions â€“ today announced the addition of analytics powered by Zoho Reports. Using the collaborative tools, TeamSupport clients can easily filter, sort, view and analyze their business data. An intuitive drag-and-drop interface makes easy work of creating dashboards, graphs and reports to share with all, or selected team members.
Once the integration is set up, TeamSupport automatically updates Zoho Reports with Ticket data, Portal Logins, Chat Requests and Knowledge Base Traffic â€“ all in near realtime. As a TeamSupport add-on, licensesâ€”based on database sizeâ€”are available directly through Zoho; a free version may be sufficient for the smaller TeamSupport account. Please visit TeamSupport.com for further information.
“Linking Zoho Reports to TeamSupport was an easy choice for us, as it complements our existing integration with their popular CRM software,” said company CEO Robert C. Johnson. “Among our top goals at TeamSupport is providing our users with the best tools available to help make well informed business decisions; Zoho Reports definitely fits in that category.”
Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (http://www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
TeamSupport.com contact: Eric Harrington / Press@TeamSupport.com