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PRODUCTS OVERVIEW

 

In almost every software company three main departments - Customer Service, Sales, and Product Development - operate as silos. TeamSupport is designed to promote communication among the various teams and provide a better customer experience.

 

At the core of TeamSupport is an advanced ticketing system for tracking customer's issues, bugs, feature requests and tasks. The customer database is integrated into TeamSupport so that your sales staff can quickly see if any of their accounts have problems and can be proactive about dealing with them. In addition, the product release history database is also tied into the system so the developers can know what bugs and feature requests are active on the products they are working on, and when they are fixed that information is logged into TeamSupport.

 

TeamSupport also has an optional Customer Portal which will allow your customers to log in and see the status of their issues, a knowledge base, and a technical library.

 

TeamSupport integrates the critical teams in your software company so you can better support your clients and develop better software.

 

Want to learn more? Click here to see how TeamSupport works with your various departments.

 

"Integrating the customer service, sales, and product development departments in our company resulted in a better product, happier customers, and as a result more sales."
"Allowing our customer support and software engineering departments to work closely together has improved the quality of our product, added new features we would not have thought about, and made our customers happier!"
"In most companies the support guys don't know what the software engineers are doing, and vice versa...That is no way to run a company."
"One of the reasons for our success is the fact that our various departments all work closely together and we have successfully knocked down the silos. The right software was a big part of this."