Products and Inventory
Products and Version Tracking
In addition to tracking issues by customer, TeamSupport can also track issues by product as well. This gives your team unique insight into where your problems are occurring and links your product development and management teams directly with the customer support group.
- Easily see what customers are using your products - and what products are being used by which customer.
- Define and manage your products, version releases and services.
- See all of your bugs, defects and feature requests in one location.
- Increase deployment times.
- Report on time spent and identify problem areas quickly.
- Provides easy direction for your roadmaps.
- Effortlessly see both reported and resolved tickets.
(Products included in Bug Tracker and Enterprise. See software edition comparison chart.)
Inventory and Asset Tracking
TeamSupport's Inventory module allows you to track physical inventory items (or "assets") which have been shipped to customers. Broken into three very intuitive sections, you can manage assets in stock, assets assigned to specific customers and assets that have been written off in what we call the "Junk Yard".
There are three simple tabs within Inventory:
Assigned Inventory that shows all hardware which is currently assigned to a customer. You can search and filter to see specific items using the filter bars at the top of the grid.
Warehouse (unassigned) Inventory that displays a list of all the assets which are not currently shipped but that are available to ship.
Junkyard which shows you assets that are no longer functioning and have been written off. This allows you to keep track of historical assets but in a place where they cannot be shipped to customers or otherwise used.
You can ship, return and edit assets down to the serial number. Everything is kept in a nice, easy to view interface and it is fully integrated with the rest of TeamSupport.
(Inventory and Assests Tracking included in Enterprise only. See software edition comparison chart.)
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