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TICKETS
Define what "types" of tickets you need to manage and create as many as you like (Issues, Problems, Tasks, etc). You can also choose an icon of choice to visually represent your tickets, or upload your own icon. Easily add custom fields and wrap unique workflow around each type. Add attachments to better describe the ticket, associate customers and contacts and track how much time has been spent.
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DASHBOARD | TICKETS | TAGGING | SEARCH | KNOWLEDGE BASE | REPORTS | USER GROUPS | CUSTOMER DATABASE | ADVANCED CUSTOMER PORTAL
PUBLIC KNOWLEDGE BASE | LIVE CHAT | PRODUCTS & VERSION TRACKING | INVENTORY & ASSET TRACKING | WIKI | WATER COOLER

team support screen shot of help application

DASHBOARD | TICKETS | TAGGING | SEARCH | KNOWLEDGE BASE | REPORTS | USER GROUPS | CUSTOMER DATABASE | ADVANCED CUSTOMER PORTAL
PUBLIC KNOWLEDGE BASE | LIVE CHAT | PRODUCTS & VERSION TRACKING | INVENTORY & ASSET TRACKING | WIKI | WATER COOLER

 

 
  
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