WIKI
The Wiki is a powerful collaborative editing tool which lets you put rich text documents (including images and file attachments) into TeamSupport. Wiki documents can be made visible via the customer portal and can also be made publicly visible so that they can be embedded in your corporate website. Your team has the ability to edit these documents so that errors can be fixed immediately and the documents can evolve over time instead of becoming stale. Simple version control makes rolling back to a previous version a snap.
