Keep your customers at the center of everything you do with our powerful suite of products.

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Customer Support

Our industry-leading customer support software empowers SaaS companies to reduce churn and increase NPS scores by promptly resolving tickets and easily collaborating with multiple departments to provide a level of support that creates customers for life.  

Explore TeamSupport

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Customer Success

Our one-of-a-kind customer success tool allows your customer relationships to grow along with your revenue. Easily monitor, automate and streamline your customer lifecycle. Create more upsell opportunities, and reduce the risk of churn with proactive alerts.

Explore TeamSuccess

 

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Engagement

The live chat tool that uses the power of conversation to nurture relationships, engage customers, and deliver world-class customer experiences. Easily deliver personalized chat experiences, automate critical interactions and maximize customer lifetime value.

Explore SnapEngage

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Data & Analytics

Go beyond the surface of reviews and NPS scores into a deep dive of data to help you truly know your customer. Our dynamic analytics solution provides an at-a-glance view of your customer’s health, your agent productivity and your company resolution time.

Explore TeamInsights

Keep your customers at the center of everything you do with our powerful suite of products.

TS-LARGE_logo_W_tagline_White_bkgrnd
Customer Support

Our industry-leading customer support software empowers SaaS companies to reduce churn and increase NPS scores by promptly resolving tickets and easily collaborating with multiple departments to provide a level of support that creates customers for life.  

Explore TeamSupport

TSX-LARGE_logo_W_tagline_White_bkgrnd (1)
Customer Success

Our one-of-a-kind customer success tool allows your customer relationships to grow along with your revenue. Easily monitor, automate and streamline your customer lifecycle. Create more upsell opportunities, and reduce the risk of churn with proactive alerts.

Explore TeamSuccess

TI-LARGE_logo_W_tagline_for_White_bkgrnd (1)
Data & Analytics

Go beyond the surface of reviews and NPS scores into a deep dive of data to help you truly know your customer. Our dynamic analytics solution provides an at-a-glance view of your customer’s health, your agent productivity and your company resolution time.

Explore TeamInsights

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Engagement

The live chat tool that uses the power of conversation to nurture relationships, engage customers, and deliver world-class customer experiences. Easily deliver personalized chat experiences, automate critical interactions and maximize customer lifetime value.

Explore SnapEngage

Why TeamSupport?

TeamSupport does more than effective ticket management; it provides an omnichannel experience that facilitates internal team collaboration and streamlines customer support issues, allowing teams to consistently deliver
exceptional service.

Built for B2B
Your customers are companies, not individuals. Our tools are specifically scaled to handle the lower volume, higher complexity issues B2B support teams face. We do this while utilizing data structured at the company level and with an increased emphasis on collaboration with customer stakeholders.
Customer Management
We focus on the customer, not the ticket.
Instead of simply seeing your customers as a collection of tickets, you can track additional information about them and see a history of tickets to determine trends. Powerful features like the Customer Distress Indexinform strategic decisions and help mitigate churn.
Integrations
Multiply your efficiency with all your tools in one place. TeamSupport integrates with the solutions you already use to optimize workflows and minimize headaches. We support Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot CRM, Slack, Ring Central, MailChimp, Microsoft Teams and more.
Collaboration and Teamwork
Harness the full power of your team to tackle complex issues. B2B customer support requires strong teamwork from multiple departments to make sure your customers are happy. Your team members can have conversations about specific tickets, contacts, or products – all from within TeamSupport’s web-based help desk.

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Calculate your customer support ROI

We built a free tool to help you find out if your customer support software is costing you business.

Determine your software’s ROI

TRUSTED BY THE WORLD’S LEADING COMPANIES

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Light Years Ahead of the Competition

TeamSupport does more than effective ticket management; it provides an omnichannel experience that facilitates internal team collaboration and streamlines customer support issues, allowing teams to consistently deliver exceptional service.

  • Purpose-Built for B2B
  • Ticket Management
  • Customer Management
  • Integrations with Software You Already Use
  • Customer Self Service Portal
  • ... and So Much More!

Built for B2B to Drive Better Customer Relationships

Designed from the ground up to meet the sophisticated needs of your business.

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Customer Support Transformation

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry. Customer Support Transformation: The Guide to Essential Practices and Metrics report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

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