Built for B2B
Your customers are companies, not individuals. Our tools are specifically scaled to handle the lower volume, higher complexity issues B2B support teams face. We do this while utilizing data structured at the company level and with an increased emphasis on collaboration with customer stakeholders.
We focus on the customer, not the ticket.
Instead of simply seeing your customers as a collection of tickets, you can track additional information about them and see a history of tickets to determine trends. Powerful features like the Customer Distress Index™ inform strategic decisions and help mitigate churn.
Multiply your efficiency with all your tools in one place. TeamSupport integrates with the solutions you already use to optimize workflows and minimize headaches. We support Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot CRM, Slack, Ring Central, MailChimp, Microsoft Teams and more.
Collaboration and Teamwork
Harness the full power of your team to tackle complex issues. B2B customer support requires strong teamwork from multiple departments to make sure your customers are happy. Your team members can have conversations about specific tickets, contacts, or products – all from within TeamSupport’s web-based help desk.