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The major competitor we tried was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities.

TeamSupport was much better suited to supporting B2B customers "out of the box".

Customer Success Manager
Enterprise Software Company

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The UI is amazing and super simple to use and understand. It's really helped our teams internally to be able to route tickets to the right departments

Adam Sears Digital Alchemy

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