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Knowledge Base
Data Analytics
Omnichannel Support
Successful in creating customer success
95
%
Average CSAT Score
27
%
Ticket Deflection Rate
4
Weeks to Onboard
12
Average team size
Explore Our Custom Solutions
Automated ticketing and chat tools integrate seamlessly with your current tech stack
Support
Ticket management made easy
Simplify your workload so you can deliver excellent customer support at scale.
96% CSAT Score With TeamSupport
“In my 20+ years in customer service I’ve worked with a variety of ticketing systems, but TeamSupport has been my favorite.”
Travis Castleman
VP of Customer Support, POMS Corp.
ARTIFICIAL INTELLIGENCE
AI tools to empower your team
Take advantage of our newest features and see how AI can help your team to deliver exceptional customer support at scale.
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See the newest features in action to get a feel for working in the platform.
“TeamSupport is critical to our company’s success”As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies.
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“Perfect for Support”We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting.
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“TeamSupport provides an effective way of creating and following up on customer queries”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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“TeamSupport makes customer support easier”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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Have a Fully Onboarded Team in Less Than a Month
TeamSupport is designed for customer support teams to grasp quickly and intuitively, saving onboarding costs.
Service Level Agreements
Managing customer Service Level Agreements (SLAs) can be a challenge. We offer some of the most highly rated SLA management tools, as well as a ready-to-use SLA contract template.
Customer Support News & Updates
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