Build stronger B2B customer relationships

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B technology-enabled companies within the computer hardware, software, information technology services, and telecom industries.

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Reporting and Analytics

Customer service teams and managers benefit from TeamSupport’s best-in-class, built-in help desk analytics reporting system featuring powerful new business intelligence capabilities at your team’s fingertips.

Ticket Management

TeamSupport’s help desk ticket management system gives you the tools to promptly and seamlessly resolve customer inquiries.

Collaboration

Customer support requires strong teamwork from multiple departments to make sure your customers are happy. Easily solve help desk tickets faster together and reduce support costs with TeamSupport.

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Calculate your customer support ROI

We built a free tool to help you find out if your customer support software is costing you business.

Light Years Ahead of the Competition

TeamSupport does more than effective ticket management; it provides an omnichannel experience that facilitates internal team collaboration and streamlines customer support issues, allowing teams to consistently deliver exceptional service.

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Purpose-Built for B2B
Ticket Management
Customer Management
Integrations with Software You Already Use
Customer Self Service Portal
... and So Much More!

Built for B2B to Drive Better Customer Relationships

Designed from the ground up to meet the sophisticated needs of your business.

Why TeamSupport?

Built for B2B

Your customers are companies, not individuals. Our tools are specifically scaled to handle the lower volume, higher complexity issues B2B support teams face. We do this while utilizing data structured at the company level and with an increased emphasis on collaboration with customer stakeholders.

Customer Management

We focus on the customer, not the ticket.
Instead of simply seeing your customers as a collection of tickets, you can track additional information about them and see a history of tickets to determine trends. Powerful features like the Customer Distress Index™ inform strategic decisions and help mitigate churn.

Integrations

Multiply your efficiency with all your tools in one place. TeamSupport integrates with the solutions you already use to optimize workflows and minimize headaches. We support Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot CRM, Slack, Ring Central, MailChimp, Microsoft Teams and more.

Collaboration and Teamwork

Harness the full power of your team to tackle complex issues. B2B customer support requires strong teamwork from multiple departments to make sure your customers are happy. Your team members can have conversations about specific tickets, contacts, or products – all from within TeamSupport’s web-based help desk.

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Customer Support Transformation

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry. Customer Support Transformation: The Guide to Essential Practices and Metrics report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

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