The Help Desk That Makes B2B Customer Support Simple

Ticketing tools that empower you to be customer-centric, naturally

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Customer Support

Our industry-leading customer support software empowers SaaS companies to reduce churn and increase NPS scores by promptly resolving tickets and easily collaborating with multiple departments to provide a level of support that creates customers for life.

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Customer Success

Our one-of-a-kind customer success tool allows your customer relationships to grow along with your revenue. Easily monitor, automate and streamline your customer lifecycle. Create more upsell opportunities, and reduce the risk of churn with proactive alerts.

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Messaging & Live Chat

The live chat tool that uses the power of conversation to nurture relationships, engage customers, and deliver world-class customer experiences. Easily deliver personalized chat experiences, automate critical interactions and maximize customer lifetime value.

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Data & Analytics

Go beyond the surface of reviews and NPS scores into a deep dive of data to help you truly know your customer. Our dynamic analytics solution provides an at-a-glance view of your customer’s health, your agent productivity and your company resolution time.

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Your complete guide

The B2B Customer-Centricity Crash Course

Explore our newest eBook to make more customer-centric decisions, improve your customer support team operations, reduce your churn rate, and most importantly, build customers for life.

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Keep your customers at the center of everything you do with our powerful suite of products.

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Why TeamSupport?

TeamSupport does more than effective ticket management; it provides an omnichannel experience that facilitates internal team collaboration and streamlines customer support issues, allowing teams to consistently deliver
exceptional service.

Built for B2B

Your customers are companies, not individuals. Our tools are specifically scaled to handle the lower volume, higher complexity issues B2B support teams face. We do this while utilizing data structured at the company level and with an increased emphasis on collaboration with customer stakeholders.

Customer Management

We focus on the customer, not the ticket.
Instead of simply seeing your customers as a collection of tickets, you can track additional information about them and see a history of tickets to determine trends. Powerful features like the Customer Distress Index™ inform strategic decisions and help mitigate churn.

Integrations

Multiply your efficiency with all your tools in one place. TeamSupport integrates with the solutions you already use to optimize workflows and minimize headaches. We support Salesforce, JIRA, Microsoft Dynamics, TFS, ServiceNow, HubSpot CRM, Slack, Ring Central, MailChimp, Microsoft Teams and more.

Collaboration and Teamwork

Harness the full power of your team to tackle complex issues. B2B customer support requires strong teamwork from multiple departments to make sure your customers are happy. Your team members can have conversations about specific tickets, contacts, or products – all from within TeamSupport’s web-based help desk.

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