Zendesk-alternative
TeamSupport vs Zendesk

A Zendesk alternative designed for B2B customer support

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Looking for a Zendesk alternative? TeamSupport help desk software is better for B2B.

Cost
Quality of support
Customer and contacts database
Is the product headed in the right direction?
Ease of doing business
Ease of admin
Ease of setup
Customization
Attachments and screencasts
Product and version tracking
Reporting
Dashboards
SLA Management
User, role and access management
Private cloud option?
TeamSupport
Cost
$65 per user/month
Quality of support
90%
Customer and contacts database
88%
Is the product headed in the right direction?
92% yes
Ease of doing business
94%
Ease of admin
90%
Ease of setup
86%
Customization
87%
Attachments and screencasts
88%
Product and version tracking
88%
Reporting
85%
Dashboards
88%
SLA Management
86%
User, role and access management
89%
Private cloud option?
Yes
Zendesk
Cost
$149 per user/month
Quality of support
86%
Customer and contacts database
85%
Is the product headed in the right direction?
81% yes
Ease of doing business
87%
Ease of admin
85%
Ease of setup
84%
Customization
83%
Attachments and screencasts
86%
Product and version tracking
84%
Reporting
83%
Dashboards
84%
SLA Management
84%
User, role and access management
86%
Private cloud option?
No
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Fall 2019

We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was much better suited to supporting B2B customers ‘out of the box.

Customer Success Manager
Enterprise Software Company
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Do your research.

The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that.

Rick Dutra
Comstar Technologies

TeamSupport has really helped us manage the ticketing process with a focus on customer service. The Customer Distress Index has allowed us to see at risk clients.

Vince Gajewski
ProfitSword

TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller
Jackrabbit Technologies
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See why TeamSupport is a better-rated alternative to Zendesk.

Sign up for a personalized demo and experience TeamSupport: help desk software built for B2B customer service.

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