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5 Tips for Modernizing Your Customer Support Organization

TeamSupport's CEO Robert Johnson hosts this roundtable discussion with Ron Runyon of F5 Networks, Tom Sweeny of ServiceXRG, and guest host Francoise Tourniaire, Customer Support Consultant, to explore how you can modernize your customer support organization today.

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Ron Runyon
Ron Runyon
VP Support Services, F5 Networks


Experienced managing nearly every aspect of customer-facing functions as well as tool-development and product QA testing, Ron is currently engaged in modernizing systems and practices for the Support Services organization at F5, including the core support platform, introducing next generation tools, and streamlining business practices. 

Tom Sweeny
Founder and CEO, Service X


A noted expert in IT Services, Support and Customer Success, Sweeny writes extensively about service industry trends and best practices and helps leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance. Sweeny was also key in establishing the research and consulting business unit for what is now the TSIA.