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AI Agents
Advanced Analytics
Customer Intelligence
The first customer support platform built for B2B companies
Resolving issues quickly is just the beginning. Improve the entire customer journey with proactive insights and automation—from onboarding to retention and growth.
Turn Support into Intelligence
Transform every customer interaction into actionable insights that help you understand what’s working, what isn’t, and where to focus your attention for maximum impact.
Predict and Prevent Churn
Identify at-risk accounts before they leave with our proprietary Customer Distress Index, which monitors engagement patterns and sentiment across all touchpoints.
Drive Product Decisions
Automatically surface which product issues impact customers most, helping you prioritize development resources where they’ll deliver the greatest customer satisfaction and retention.
Scale Without Compromise
Maintain personalized support even as you grow with AI-assisted workflows that handle routine questions while freeing your team to focus on complex customer needs.
INTELLIGENT AI SOLUTIONS
AI-Powered Support at Every Touchpoint
Our platform integrates intelligent AI across every customer interaction to streamline agent workflows, enhance customer experiences, and uncover business insights.
Support That Drives Business Growth
An intelligent support platform that delights customers and improves your product.
Support
Turn Tickets Into Insights
Our comprehensive ticketing system includes customer distress tracking, product tagging, and deep analytics that help you identify trends before they become problems.
Key Features:
- Account-level insights and 360° customer view
- Bug priority scoring for development focus
- Product analytics that inform your roadmap
- Customer distress monitoring for proactive intervention
Saving time and money with TeamSupport
“TeamSupport has allowed our support team to stay small in numbers – and make remote support so much more possible – even while our customer base continues to grow.”
We’re a SaaS Company Ourselves
Unlike other applications, TeamSupport goes beyond basic support ticket management. We turn conversations into a holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
When you create happy customers, you’re creating more lifelong customers.
“TeamSupport is critical to our company’s success”As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies.
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“Perfect for Support”We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting.
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“TeamSupport provides an effective way of creating and following up on customer queries”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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“TeamSupport makes customer support easier”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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Customer Support News & Updates
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