B2B Customer Service Management

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Account-Level Insights

AI Agents

Advanced Analytics

Customer Intelligence

The first customer support platform built for B2B companies

Resolving issues quickly is just the beginning. Improve the entire customer journey with proactive insights and automation—from onboarding to retention and growth.

Turn Support into Intelligence

Transform every customer interaction into actionable insights that help you understand what’s working, what isn’t, and where to focus your attention for maximum impact.

Predict and Prevent Churn

Identify at-risk accounts before they leave with our proprietary Customer Distress Index, which monitors engagement patterns and sentiment across all touchpoints.

Drive Product Decisions

Automatically surface which product issues impact customers most, helping you prioritize development resources where they’ll deliver the greatest customer satisfaction and retention.

Scale Without Compromise

Maintain personalized support even as you grow with AI-assisted workflows that handle routine questions while freeing your team to focus on complex customer needs.

INTELLIGENT AI SOLUTIONS

AI-Powered Support at Every Touchpoint

Our platform integrates intelligent AI across every customer interaction to streamline agent workflows, enhance customer experiences, and uncover business insights.

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Support That Drives Business Growth

An intelligent support platform that delights customers and improves your product.

Support

Turn Tickets Into Insights

Our comprehensive ticketing system includes customer distress tracking, product tagging, and deep analytics that help you identify trends before they become problems.

Key Features:

Account-level insights and 360° customer view
Bug priority scoring for development focus
Product analytics that inform your roadmap
Customer distress monitoring for proactive intervention

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AI Agent

Intelligent Support, Around the Clock

Scale your support with an AI agent that understands your business. Handle routine questions, gather information, and seamlessly hand off complex issues—providing 24/7 coverage while your team focuses on higher-value interactions.

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Provide a personalized, branded experience around the clock with our customizable chat tool.

Insights

Data That Drives Decisions

Transform support data into actionable business intelligence at the user and account level. Our real-time dashboards track the metrics that matter with pre-built and customizable templates, user-friendly AI-assisted creation, and metrics alerting to stay ahead of any issues.

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SOLVE COMPLEX TICKETS Customer Support, Streamlined

Saving time and money with TeamSupport

“TeamSupport has allowed our support team to stay small in numbers – and make remote support so much more possible – even while our customer base continues to grow.”

Greg Lehmann

Customer Support Manager, Assured Software

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TeamSupport - The Complexity in Customer Support

We’re a SaaS Company Ourselves

Unlike other applications, TeamSupport goes beyond basic support ticket management. We turn conversations into a holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.

When you create happy customers, you’re creating more lifelong customers.

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Customer Support Technology Gives Manufacturing Companies a Competitive Edge

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“TeamSupport is critical to our company’s success”

As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies.
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VP of Customer Support
Small Business

Transforming Customer Support with a User-Friendly Ticketing System

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“Perfect for Support”

We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting.
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Customer Support Manager
Mid-Size Business

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“TeamSupport provides an effective way of creating and following up on customer queries”

TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
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VP of Customer Support
Small Business

TeamSupport helps agents resolve issues quickly with fewer delays

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“TeamSupport makes customer support easier”

TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
Read Full Review

VP of Customer Support
Small Business