Set clear customer expectations, establish trust and transparency, and define service expectations with our easy-to-use Service Level Agreement (SLA) template — now enhanced to include AI-powered support.

This customizable template helps customer support teams define response times, resolution goals, and escalation procedures—perfect for B2B SaaS companies adopting AI-driven customer support.

What’s Inside:

• A plug-and-play SLA framework for hybrid AI-human customer support
• Response & resolution time commitments across AI and human agents
• Support tiers, availability, and escalation guidelines
• AI-specific performance metrics (accuracy, deflection, confidence scoring)

Unlike basic SLA templates, this version is built for AI-powered support — covering 24/7 AI response, seamless human handoffs, customer control, and continuous AI improvement. Get your free editable template now and build trust and accountability with your customers.