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B2B Customer Self-Service Software

B2B support can get very busy, very fast. This means high incoming ticket volume for your customer service reps, and delays for your customers while they wait for an agent to become available.

The Customer Hub

TeamSupport customer self-service software offers a fully customizable Customer Hub that can be embedded in your website, or standalone with a custom URL. With full design access, you can make sure your Hub (aka customer portal) has the same branding as your website, and your customers won't even know they're using another system! Your customers can create and view status on tickets, view knowledge base articles, chat with your agents, and search for information. You can choose to make the information public, or require a login to access. 

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The Customer Hub

TeamSupport customer self-service software offers a fully customizable Customer Hub that can be embedded in your website, or standalone with a custom URL. With full design access, you can make sure your Hub (aka customer portal) has the same branding as your website, and your customers won't even know they're using another system! Your customers can create and view status on tickets, view knowledge base articles, chat with your agents, and search for information. You can choose to make the information public, or require a login to access. 

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Ticket Deflection

Use Knowledge Base Tickets and Tagging to display suggested tickets to your customers in hopes they will find the answer to their question before actually submitting a ticket

TeamSupport also tracks how effective your Ticket Deflections have been. The “Ticket Deflection Report” will show each time a user clicked on a suggestion presented by Ticket Deflection and will log if that ticket was used by the user or not. 

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Ticket Deflection

Use Knowledge Base Tickets and Tagging to display suggested tickets to your customers in hopes they will find the answer to their question before actually submitting a ticket

TeamSupport also tracks how effective your Ticket Deflections have been. The “Ticket Deflection Report” will show each time a user clicked on a suggestion presented by Ticket Deflection and will log if that ticket was used by the user or not. 

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Live Chat

TeamSupport helpdesk software includes built-in customer chat, so you don't have to pay for another software or worry about using disconnected systems. You can easily embed chat in your website and customers can also initiate live chat through your Customer Hub to get immediate assistance from your support team.  Chats are associated with the customer in TeamSupport and create a ticket that can be used to follow up with the customer. Even when chat is offline, customers can send a message, which will create a ticket to be answered as soon as an agent is available.

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Live Chat

TeamSupport helpdesk software includes built-in customer chat, so you don't have to pay for another software or worry about using disconnected systems. You can easily embed chat in your website and customers can also initiate live chat through your Customer Hub to get immediate assistance from your support team.  Chats are associated with the customer in TeamSupport and create a ticket that can be used to follow up with the customer. Even when chat is offline, customers can send a message, which will create a ticket to be answered as soon as an agent is available.

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Enhanced Chat

TeamSupport's Enterprise Edition includes enhanced chat functionality including Video and Audio Chat and Screen Sharing to improve communication between customers and support agents. Video and screen share mean you can easily show exactly what is happening or how to resolve an issue. Video chat lets you add a personal touch and explain issues quicker than via text. All of this means faster issue resolution and happier customers!

Enhanced Chat

TeamSupport's Enterprise Edition includes enhanced chat functionality including Video and Audio Chat and Screen Sharing to improve communication between customers and support agents. Video and screen share mean you can easily show exactly what is happening or how to resolve an issue. Video chat lets you add a personal touch and explain issues quicker than via text. All of this means faster issue resolution and happier customers!

External Knowledge Base

The Knowledge Base is a great area to store documents for your customers to access at any time.  They can be used to provide information on your website, or to share information with customers through the customer hub.  Simply create a ticket, make it visible to customers, and check "knowledge base". Knowledge base articles support many features, like canned response, ticket deflection, customized portals and reporting.

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External Knowledge Base

The Knowledge Base is a great area to store documents for your customers to access at any time.  They can be used to provide information on your website, or to share information with customers through the customer hub.  Simply create a ticket, make it visible to customers, and check "knowledge base". Knowledge base articles support many features, like canned response, ticket deflection, customized portals and reporting.

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Community Forums

What better way to let your customers help themselves than to let them help each other?  When your customers have access to your advanced portal, they can also access your Community to chat with other users as well as your support team. You can create categories and subcategories for better organization, and the customer portal dashboard will automatically show recent posts to your users.  You can even lock the post from further comments if needed, so your customers will see it in the forum but won't be able to add comments.

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Community Forums

What better way to let your customers help themselves than to let them help each other?  When your customers have access to your advanced portal, they can also access your Community to chat with other users as well as your support team. You can create categories and subcategories for better organization, and the customer portal dashboard will automatically show recent posts to your users.  You can even lock the post from further comments if needed, so your customers will see it in the forum but won't be able to add comments.

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“We appreciate the ability to manage support "conversations" with customers without having to live in our email client. Ticket automation is also high on our list.”

Jeffery Southworth
PureLogic Inc.

Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

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Schedule A Demo

Interested in seeing what TeamSupport can do for you?  Sign up for a live demo and see for yourself why TeamSupport is the industry's top help desk software.

Watch A Demo

stock-illustration-22943999-computer-monitor.jpg