Product Lines, Products, and Product Versions in TeamSupport are ideal for companies that have customers with multiple physical or virtual products. By keeping track of them, you can provide great customer support experiences!
Ticket templates are an excellent way to improve the quality of your responses to customers. This TSU webinar goes into detail on some ticket template strategies you can leverage within TeamSupport to improve efficiency.
Ticket deflection is one of the best tactics to reduce the total number of tickets you receive from your customers. This TSU webinar goes into detail on some ticket deflection strategies you can leverage within TeamSupport to save your company time and money.
Group specific chat is a great way to connect the right people in your company with your customers. This webinar shows you how to implement group specific chat to avoid communication boundaries and hurdles!
Learn all about how companies are using Salesforce and TeamSupport simultaneously to improve company communication and share information in real-time.
Tasks in TeamSupport is a great way to stay organized with both your customers and your internal team. This webinar shows you how to use tasks so can improve communication and ensure nothing falls through the cracks!