We knew there had to be a better way.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments.
As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already found a solution to the problem.
As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales.
That’s why, in 2008, we developed TeamSupport, a powerful-yet easy-to-use, B2B customer support software that helps businesses provide more seamless, effective customer support by enhancing collaboration and breaking down internal barriers.