It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments.
As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already found a solution to the problem.
As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales.
That’s why, in 2008, we developed TeamSupport, a powerful-yet easy-to-use, B2B customer support software that helps businesses provide more seamless, effective customer support by enhancing collaboration and breaking down internal barriers.
With experience at several enterprise level software companies, we know what it takes to support B2B customers.
We work closely with you to make sure your deployment of TeamSupport goes smoothly and that you are taking advantage of all the features.
We do what you do - so we understand the need for excellent customer service our world-class team proves it through exceptional support for our customers.
We also take the collaborative approach to support, so it’s not uncommon to see our CEO or other senior executives answer tickets directly.
As a help desk support software company, we love nothing more than helping our customers help their customers, and helping fuel your growth by making your customers love you!
TS keeps our whole support department in synch - many of whom are remote so our primary ticket/support communications are through TS. Could not do without it!!
5005 Lyndon B Johnson Fwy
Dallas, TX 75244