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Getting the Focus of Customer Support Back on the Customer

5 Customer Support Habits Your Team Should Always Follow

Maintaining good habits can be tough and breaking bad ones can be even more difficult. From simply taking a few minutes each morning to brush your teeth to running three miles a day, habits come in all shapes and sizes. One specific area where we develop many habits is in the workplace. Maybe we’ve grown accustomed to putting off calls until the end of day, but habits at work can be subconscious and might even be hurting your business. Here are five good customer support habits to make sure your team follows so you can keep customers happy…

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The Customer Journey and the Role of Help Desk Software

As one of the latest “buzz words” in business, many professionals are now focused on the “customer journey”, or understanding the entire path taken by a prospective customer to becoming a company advocate. From their very first step – be it an online search or a video ad – to the moment they buy and eventually refer someone else, this journey is complex and distinctively unique. Surprisingly though, the term is often used to describe interactions with Sales and Marketing, but forgets about the most long-standing relationship customers have with your company - the Help Desk.

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We're a Leader in the Fall 2017 G2 Crowd Grid® for Help Desk!

Here at TeamSupport, we're always striving to create a better help desk experience for customers in the business-to-business (B2B) industry. Last week, we were honored and humbled to learn that we have been named a "Leader" by independent research and review firm G2 Crowd in their latest G2 Crowd Grid® for Help Desk report.

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Why Being Successful at SaaS Onboarding is Important to Customers

As a SaaS (Software-as-a-service) company, you can have the best salespeople in the world but your product is only as powerful as the competency of its users. A sales team without a great SaaS onboarding group at their backs will not be positioned for long-term success. Missing out on this vital step can lead to an array of unforeseen issues and problems. Here are a few reasons why successfully onboarding SaaS customers is important…

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Help Desk Software Integrations: Why It's Important

Companies are always looking for ways to improve how they work together and with others. Whether it’s internally or with customers, having the right information at your fingertips is necessary to keep up in the fast-paced business world. But how does this era of connectivity, where information is shared seamlessly between individuals and groups, impact a help desk team and the tools they use? Here are some of the key help desk integrations utilized by software solution providers so employees can get the information they need.

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