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Customers First: The Best B2B Customer Service Blog

How Customer Experience Drives Revenue

The phrase “Customer Experience” (CX) is everywhere and it doesn’t seem to be going away anytime soon. But while it’s easy for an industry expert to say “you need to improve your CX”, actually implementing a customer experience methodology that drives revenue can be challenging. Let’s take a moment to understand how customer experience drives revenue, especially in the business-to-business (B2B) world, and specifically how improving the experience can help your bottom line.

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TeamSupport Earns Top Help Desk Software Rating from G2 Crowd

G2 Crowd just released their Top Help Desk Software lists and we're proud to be ranked #1 Help Desk Software among mid market users! We also received a top rating in the Small Business category with a 93% satisfaction score, and snagged the #6 spot for Enterprise Businesses.

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The 5 Soft Skills That Are Essential to Great Customer Support Teams

In many countries, customer support is straightforward – a customer has an inquiry, an agent helps them, and both parties go their separate ways. Usually nothing memorable happens. But how can you change this into a positive memory for your customer? Soft skills can be utilized to make a routine support experience something that stays with a customer for a long time and helps drive loyalty and satisfaction. Here are the 5 soft skills that are essential to great customer support teams and skills you should look for if you want your support operation to improve…

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What you Need to Know About Customer Support in the United Kingdom

 

The United Kingdom (UK) is a unique culture. Consisting of four countries – England, Scotland, Wales, and Northern Ireland – there's a lot of history and tradition in the area. But what do you need to know about customer support in the UK, especially if you’re looking to expand or launch support operations in this region? Here’s a quick list of key things to consider as you evaluate your support options…

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Are You A Black Belt in Customer Support?

 

White Belt? Red Belt? Brown Belt? Like any topic, there are multiple levels of knowledge within the customer support industry. Our new quiz tests your knowledge to determine if you are a black belt and master of the customer support industry. Don't forget to share the belt you obtain with your friends and colleagues!

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