How to Optimize Your Main Company Website for Customer Success

A company website is important to any business. It’s your face and first impression to all different types of people – prospects, investors, researchers, and more – and putting the right content in front of the right role makes a difference.

How to Optimize Your Main Company Website for Customer Success

A company website is important to any business. It’s your face and first impression to all different types of people – prospects, investors, researchers, and more – and putting the right content in front of the right role makes a difference.

3 Reasons Why Gamification Doesn’t Work in B2B Customer Support

“Whoever closes the most tickets by 5PM gets a $50 gift card!”

“5 extra gold stars if you’re able to close 20 tickets today!”

“Every ticket you close is another entry into our iPad drawing on Friday!”

If you’ve ever worked in or been a part of the customer support industry, you’ve likely seen or directly experienced “contents” or “games” like the scenarios listed above. The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership.

Why Customer Service Integrations are Essential to Success

It seems like all areas of a business now rely on software in some way. There is payroll software for Accounting, lead nurturing and CRM for Sales, and customer service for the support team to resolve customer issues. All these systems are great, but in this modern era of business how do companies communicate internally with so many different technologies?

4 Reasons Customer Service Ratings Matter More Than You Think

Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business.

How to Make Customer Service A Competitive Advantage

Customer service is a concept that can mean many things to different businesses. At the heart of it all however, serving the customer is what keeps a business running. It’s crucial for the longevity of any company.

12 Customer Service Skills Needed for Great Agents

Great customer service agents are invaluable in any business. Not only can they make your customers happy in an instant, but they can completely change the perception of your company.

4 Modern Customer Expectations Management Strategies

We’ve all worked with customers that have seemingly unrealistic expectations. You give them an inch and they expect a mile! 

5 Ticket Handling Tips for When There's an Increase in Ticket Volume

Working in a customer-centric industry, there are some days when it seems like everybody wants to talk to you. Maybe it’s because you’ve done something great, but most of the time it’s due to an error or malfunction in your product or service.

The Future of Customer Success in SaaS Industries

As a SaaS company grows, customer success becomes even more important. Defined as doing everything in your power to ensure customers are successful with your business, creating a thriving customer success program and team doesn’t happen overnight. But, if you’re a SaaS company and you’re doing great without a success team, why should you care?

 

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How to Optimize Your Main Company Website for Customer Success

A company website is important to any business. It’s your face and first impression to all different types of people – prospects, investors, researche...

Read more

3 Reasons Why Gamification Doesn’t Work in B2B Customer Support

“Whoever closes the most tickets by 5PM gets a $50 gift card!” “5 extra gold stars if you’re able to close 20 tickets today!” “Every ticket you close ...

Read more

Why Customer Service Integrations are Essential to Success

It seems like all areas of a business now rely on software in some way. There is payroll software for Accounting, lead nurturing and CRM for Sales, an...

Read more

4 Reasons Customer Service Ratings Matter More Than You Think

Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving ...

Read more