In the modern help desk era, sometimes waiting around for your customers to reach out to you isn’t good enough. Competitors are pestering your customers with emails and phone calls on a daily basis, yet some help desk teams are limited to only communicate with customers in their ticket queue which ignores a huge opportunity. After all, your business development team worked hard to acquire your customers, so why should communication slow so substantially once they sign the dotted line?
Some people think that self-service is just adding an FAQ or a product information page on their website. In reality, a true self-service solution can significantly alter not only the way customers communicate with you, but also how you communicate internally. Here are 5 cool things you didn’t know about customer self-service solutions and, more importantly, why you should implement these solutions to improve the customer experience.
TeamSupport has been identified as one of the best Dallas/Fort Worth area software tech companies, based on its high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.
To some people, the thought of a customer service team and a business strategy group working together could be compared to oil and water. Strategy pros are often the “dreamer” type, thinking big and worrying about how to accomplish their ideas at a later date. Customer service experts, on the other hand, are often meticulous and process oriented people focused on keeping a wide array of customers happy in a timely fashion. So, how exactly can these two functional areas work together – and more importantly – how does connecting them lead to business success? Here are a few ways…
It should come as no surprise to customer service professionals that 2018 will be a year of innovation and change in the industry. Customers continue to demand more from companies and the role of the customer service agent has become more important than ever before in keeping satisfaction levels high. In an industry that moves so quickly, staying ahead of the curve can be important to exceed expectations with customer service and make it a competitive advantage during the sales process.