The holiday season is a time of joy and appreciation, but sometimes for businesses it's easy to forget that as customers seem more demanding while they deal with the stress of both the holidays and the approaching year end.
While it's easy to say that customers are just unreasonable this time of year, the best approach is to anticipate and understand your customers' raised stress levels and work to provide the same exceptional service you do all year long.
As the holiday season approaches and people rush to get everything done, companies often see their normally level-headed customers become easily upset, irritated and sometimes flat out unreasonable.
We'd like to draw attention to our favorite tips for the holidays from the article:
Make sure your customer support team is properly trained in advance, both in how to deal with difficult customers and of course on proper use of their customer support system.
Let your customers vent, and acknowledge their frustration. Most people when they are upset or frustrated just want to be heard. Give them that holiday gift with an empathetic ear and never minimize their concerns.