As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before. It also launched "big data" into the mainstream, and support teams had more information about their customers than ever before. We've looked at annual customer service trends in the past, but now it's time to look even further down the road.
So what's in store for the next decade? Here are 8 B2B customer support breakthroughs to prepare for in the next decade.
1) Large companies will hire customer support professionals that rarely, if ever, directly interact with customers
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