Customer relationships are a delicate thing. Good and long-standing relationships built on trust and respect with key customers are the backbone of any business. However, this type of relationship isn’t made overnight or in a single meeting. Creating trust with a customer takes time and the relationship must always be maintained to make sure that the bond isn’t weakened.
In the current era of technology, it seems like everyone has an internet connection in their pocket or purse. Not only do they use this connection to look at social media with their morning coffee, they also use it to get answers to any questions they may have for business.
Once an afterthought, the user experience (UX) has increased in importance over the years as business software companies recognize UX as a key component of customer experience. Gone are the days of having a developer put menus and links wherever they want to. Instead, companies now strive to create a better user experience and can agonize over minor icon colors, menu link structures, and image placements.
Being successful with business to business customer support isn’t easy. From working with a wide array of customer support tools to providing several unique services, creating a solution that encompasses these efforts takes time and money.
If you’re a software company, you know tracking bugs can sure be a pain. After testing a new software feature to death, you finally decide to roll it out to every user but unfortunately the new feature has spawned bugs all over your software. Tickets are flying in left and right as your support team scrambles to understand the bugs and their impact on your business. But what if there was an easier way? Let’s look at the specifics of bug tracking and how customer support software can help.