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Getting the Focus of Customer Support Back on the Customer

Zan Breithmoore

Zan is VP of Sales at TeamSupport

Recent Posts

The Golden Rule For Interviewing And Hiring Support Teams

In the past year or so, several people I know have been looking for employment, and almost every one of them has at least one job search horror story to relate. Most of these accounts involve a disturbing trend among those who have positions to fill and there seems to be an arrogant lack of consideration for those they interview.

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5 Things You Better Understand About B2B Customer Support To Beat Your Competition

Despite the widely accepted tenet that “the customer is always right”, the reality is that the statement completely depends on who the customer is and how you define “right”.

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