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5 Ways to Use AI to Support Your Support Team

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others.

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The Golden Rule For Interviewing And Hiring Support Teams

In the past year or so, several people I know have been looking for employment, and almost every one of them has at least one job search horror story to relate. Most of these accounts involve a disturbing trend among those who have positions to fill and there seems to be an arrogant lack of consideration for those they interview.

5 Truths About B2B Customer Support to Help Beat the Competition

Despite the widely accepted tenet that “the customer is always right”, the reality is that the statement completely depends on who the customer is and how you define “right”.

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Free Whitepaper: Tiered Support is Dead

Learn why so many businesses have shifted away from tiered support to a data-driven collaborative customer support model.

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