Did you know that the costs of poor customer service far outweighs the benefits, and in fact good customer service can provide a huge return on investment (ROI)?
Many businesses today still see customer support as a cost center, and yet Gartner predicts that by the year 2020 businesses will be competing on customer experience as a main differentiator. Will you be one of those? Or will you ignore the huge benefits of providing an exceptional customer experience?
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