The Key 2020 Customer Service Trends You Need to Know

The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends article was a huge hit, so here’s what is set to make an impact in 2020…

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[Infographic] The ROI of Customer Support

Did you know that the costs of poor customer service far outweight the benefits, and in fact good customer service can provide a huge return on investment (ROI)?
 
Many businesses today still see customer support as a cost center, and yet Gartner predicts that by teh year 2020 businesses will be competing on customer experience as a main differentiator. Will you be one of those? Or will you ignore the huge benefits of providing an exceptional customer experience?
 
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Free Whitepaper: Tiered Support is Dead

Learn why so many businesses have shifted away from tiered support to a data-driven collaborative customer support model.

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