Switch to a Web Based Help Desk Solution in 5 Steps

If you’re new to customer-focused industries, you may look at the title of this post and think “what is a web based help desk solution”? It’s an online system help desk teams use to not only stay organized but to become more efficient. Many emerging companies rely on emails and spreadsheets or even a small in-house solution to keep track of customer information. But what if there’s a better way?

Thanks to modern technology, web based help desk solutions make it easier than ever before to meet the increasing needs and demands of your customers. Let’s look at the steps companies should take to be successful in switching to these solutions.

All Posts

4 Hidden Benefits of Customer Loyalty

When it comes to customer loyalty, there are obvious benefits – like making more money and increasing advertising conversion rates – but there are also a few more hidden, yet equally important benefits that businesses need to be aware of.

Brand Ambassadors


Many marketers are familiar with the concept of paid, owned, and earned media. While paid 

Many traditional marketers still only associate the third type – earned media – with public relation campaigns, as part of which they hope to increase brand exposure by trying to get brand-related stories picked up by the mainstream media.media (e.g. TV commercials, PPC-based search engine marketing, promoted social posts) can help in raising general brand awareness, owned media (social media listings, YouTube channels, owned websites, as well as original branded content like videos, articles, or podcasts) can be instrumental in establishing a relationship with your customer base.

21st century marketers, however, know that with the social media revolution, a whole new level of earned media can be reached if you are smart enough to build customer loyalty not only among your general customer base, but especially with those who are considered social influencers – people with a big following and an impact on public opinion.

These influencers come with their own “micro-customer base,” which you can tap into if you are able to build trust and loyalty with the person the followers are looking up to.

What is important to understand in regards to the benefits of loyalty is that simply paying an influencer to endorse you would not have the same effect as doing everything you can to turn an influencer personality into an actual customer, who then becomes a passionate brand ambassador for you.

This can be achieved either by humbly approaching and offering free products to influencers who don’t know about you, or by seeking out influencers who might already be loyal to your brand, but have not been able to build a direct relationship with you or received the tools to share your message in an exclusive way.

Word of Mouth

customer loyalty
 

Of course you won’t be able to build as close a relationship with every single customer as you would with a brand ambassador. Working hard on establishing loyalty among your broader customer base is just as important, though, as it will eventually turn into word of mouth that will take on a life of its own.

The benefit of creating loyal customers and providing them with enough ammunition to share their experience with the world – such as exclusive content, promotions, or early product releases – are the resulting conversations that will happen both on- and offline.

There is nothing more valuable than a direct referral, because no amount of PPC or other forms of advertising will ever be able to replace your best friend’s recommendation of a product or service.

The best part? It costs you nothing and chances are that a customer who comes to you through a referral will also turn into a loyal customer and continue the snowball effect of word of mouth while allowing you to reduce your marketing spend.

 

Pricingcustomer satisfaction

One of the little known benefits of building and maintaining loyal customers is that, at a certain point, they will develop a level of immunity to your pricing that can help you set higher standards without losing customers.

Apple is a great example for this phenomenon. Even though their computers and mobile devices have continuously increased in prices, their customer base not only continued to stay loyal to them, but because of the perceived higher value of the product became even more passionate about the brand.

From a business and revenue perspective, this is undoubtedly one of the biggest benefits of customer loyalty.

Forecast Accuracy

Another hidden benefit of having loyal customers is that, over time, you will be able to make more accurate sales forecasts. This is one of the biggest challenges new businesses face when starting out; there is simply not enough data to accurately predict how many people will actually end up paying for a product or service.

Once you are able to establish a loyal customer base, though, it will be much easier to collect data and measure behavioral patterns of returning customers and their repetitive habits.

These increasingly accurate financial projections will also allow you to reduce risk in regards to cash flow, inventory management, and investment into the development of new products and services.

As you can see, there are many benefits to customer loyalty. In fact, it can make your entire business operation more efficient and effective.

 

Tiered-Support-is-Dead-WPthumb

Free Whitepaper: Tiered Support is Dead

Learn why so many businesses have shifted away from tiered support to a data-driven collaborative customer support model.

Click Here to Download Instantly
Related Posts

Switch to a Web Based Help Desk Solution in 5 Steps

If you’re new to customer-focused industries, you may look at the title of this post and think “what is a web based help desk solution”? It’s an onlin...

Read more

20 Essential Features in a B2B Customer Support System

There are A LOT of features available for companies to choose from when deciding what’s important in their Business to Business (B2B) customer support...

Read more

Webinar: Advanced AI Tools for Customer Support With Lily Ryzebol of IBM

Starting this month, we're excited to launch our new webinar series in conjunction with the Association of Support Professionals (ASP). These won't be...

Read more

Customer Service vs Help Desk vs Customer Success – Defining the Terms

When it comes to the specifics of working with customers, you’ll see a wide variety of terms thrown around. Phrases such as “customer care”, “customer...

Read more