Hints and Tips | | Published August 06, 2013

Customer service works both ways

Help Desk Software

Customer service works both ways; it can bring customers back or keep them away. Make sure that the customer experience your team is delivering is the kind that brings them back!

Deliver customer service with the best help desk software that leaves your customers feeling appreciated. Great customer service will make customers want to come back.

I visit the neighborhood grocery store regularly, on average probably 2 times a week. I visit the deli counter, or at least pass by it on every occasion. Not because I need deli products every visit, but because I will not purchase from a specific employee. I can personally attest that this employee makes customers feel as if they are torturing him with any request.

Yes, it is a job and it might not be the most entertaining or fulfilling of jobs, but it’s important that the customer service delivered is satisfying regardless of how horrible an employee perceives the job is. Employees can get frustrated, bored or stuck in a routine, but if the customer feels that pain it reflects poorly on the business.

"Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases him who gives and receives and thus, like mercy, is twice blessed." – Erastus Wiman, Canadian journalist and businessman