5 Ways Cloud Has Revolutionized Customer Support DeliveryThe cloud is everywhere… It really is. What once may have been dismissed as a passing trend, abandoning installed instances for hosted ones; the cloud is now offering nearly every type of subscription software imaginable. It does make sense, there are tons of benefits to cloud based applications.
The shift to this form of service has revolutionized many businesses, and probably has even put some out of business. One thing that seems certain, as Robert Johnson notes in his post 5 Ways Cloud Has Revolutionized Customer Support Delivery on WIRED; customer support has changed radically over the last several years primarily due to both the shift in the delivery of software and the rise of the ability for customers to be heard.
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