Better Customer Service | | Published August 29, 2013

From the CEO: Customer Service Simplified

Customer support and the customer experience are a couple of the most important keys to a company’s success.

As one of the best help desk and customer support software suites on the market, TeamSupport knows it is important to always deliver a positive customer experience.

Robert Johnson 2-colorThe customer service that you provide today can make the difference to transition a random one time customer into a customer for life.

I try to instill in my staff the idea that customers should be appreciated. They are after all essential to the success of a business and literally the reason for a business to even exist. Superior customer care is a basic rule of thumb here at TeamSupport, which is why we have the best online help desk.

A recent experience renting a car reminded me of this. There are of course numerous companies to choose from when looking to rent a vehicle. But there is one in particular that I will now first shop from when I can.

I share and compare my two very different experiences renting a car in my latest blog post: A Tale of Two Rental Car Companies on Wired. There are so many ways of showing customer appreciation, most seemingly effortless. So it is all the more frustrating when a company fails to deliver satisfactory customer service. In my instance, a simple thank you made all the difference.

Would you like to learn more about why TeamSupport has the best customer support software and the ways it can improve the customer services your team delivers? Check out our help desk software today!

Put TeamSupport to work for you

Your partner in service,

Robert C. Johnson