From the CEO: Summer Vacation is not an option for the Help Desk
From the CEO Robert C. Johnson
A company's level of customer support is a serious matter. We are always trying to help our customers to avoid service failures.
Customer service is one of the most important factors in a company's success. It is a reason that our help desk software is consistently placed among the best ticketing and support systems.
Armed with this knowledge, a company simply cannot afford to let customer service decline at any time, but especially during the summer months when employees are taking vacations and the help desk team may be stretched fairly thin. I read recently a study that showed that more service failures happen during the summer than any other time of the year.
In my most recent guest column for Wired, I share my top 5 tips for keeping customer service strong during the summer months. Hopefully these tips will help support managers to avoid the dreaded summer slump.