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5 Advantages and Benefits of an Online Help Desk Solution

Company growth is a great thing and it puts a buzz in the air that is tough to match. With this increase in revenue and customers, however, often comes a higher volume of help desk tickets. Before you know it, your lone help desk employee is working overtime to keep up. After adding a couple people to truly make your own help desk “team”, you realize that spreadsheets and emails aren’t the way to go.

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G2 Crowd Recognizes TeamSupport as a Leader in the Dallas/Fort Worth Tech Scene

TeamSupport has been identified as one of the best Dallas/Fort Worth area software tech companies, based on its high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.

TeamSupport has received a 4.4 out of 5 star user satisfaction score across its 419 verified real-user reviews in the help desk software category. Users rated TeamSupport’s customer profiles (96% user satisfaction) and targeted emails (93%) as its two top-rated features. It also ranked as a G2 Crowd Leader in the Fall 2017 Mid-Market Grid® Report for Help Desk.

The state of Dallas tech report recognized TeamSupport and 19 other Dallas/Fort Worth SaaS and service companies as the leaders of the city’s tech scene. Read the entire report to see the trends and how TeamSupport is contributing to the overall state of the B2B Dallas/Fort Worth tech scene.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business solution review platform, leverages more than 290,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2 Crowd’s site to gain unique insights. G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com. 

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