Hints and Tips | | Published November 14, 2013

How does a loss prevention technology company deliver excellent customer service? With TeamSupport, the award-winning helpdesk app!

 

When Wren Solutions needed to integrate information systems and client services, they chose TeamSupport’s smart customer service ticketing system

Wren Solutions software customer supportWhen Wren Solutions, the provider of physical security solutions from video surveillance hardware to retail audit software, sought to streamline its customer support workflow, it chose TeamSupport.com’s award-winning customer support app.

Since integrating TeamSupport, Wren Solutions has:

  • Replaced four independent systems used by six different departments
  • Customized TeamSupport’s helpdesk software to meet its unique requirements
  • Dramatically eliminated work duplication – What once took 20 to 30 minutes now takes five!
  • Prevented customer tickets from slipping through the cracks.
  • Saved 20% in man hours over six months
  • Saved 40% in monthly seat license fees with TeamSupport’s cost-effective software solution.

Best of all, their customer support team was up and running with TeamSupport in less than one week.

Says Wren’s customer support manager: “TeamSupport customer support software has been a great software with little down time; it’s made a huge impact across the company at a very reasonable cost!”

Read more case studies of other satisfied TeamSupport customers.

Your help desk can achieve many of these same goals with TeamSupport helpdesk system. Contact us today for a no-obligation demo to see for yourself why TeamSupport is one of the industry’s best issue management systems.

TeamSupport customer support software free trial