In her article 7 Ways IT Can Improve Customer Service Kate Leggett discusses several ways that a company can improve customer support. We find her insights spot on! Providing outstanding customer service is truly the differentiating factor in so many successful businesses. And reaching that level of customer service excellence truly IS a challenge. When pressed to choose between two establishments providing similar products, the customer service experience can very easily tip the scales in favor of one over another. The steps outlined here are ones that if taken into consideration when evaluating your own help desk and the level of customer service being provided can hopefully elevate that service standard and your business.
