SaaS Customer Onboarding: Why It’s Valuable to Software Companies

Landing new customers is a hell of a lot of work for B2B (business-to-business) software companies. Even the easy deals require extensive brand awareness efforts, targeted marketing, testimonials, sales conversations, proposals, and so much more.

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[Infographic] B2B vs B2C Customer Support

Did you know that businesses who invest in technology to support better customer service increase customer loyalty, revenues, and their customer base by at least 60 percent?
 
In fact business buyers in particular are willing to spend up to 30% more for an improved customer experience, so it's important to understand the differences in customer support for B2B vs B2C.  We've put together this infographic highlighting the differences in B2B vs B2c to provide a little clarity. What do you find is the biggest difference in providing B2B customer support? We'd love to hear from you!
 
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