Hints and Tips | | Published May 22, 2012

Lowe's is building better customer service with iPhone

"Before iPhone, Lowe’s managers used to find themselves trapped in the back office for hours at a time, pulling up reports on a terminal and printing out reams of data. Now they can access that information anywhere with the Store Manager app on iPhone, allowing them to spend more time with customers and employees. They can double-check the accuracy of price changes, view sales reports, see when new products are due to arrive, arrange product transfers between stores, view employee schedules, and also access corporate email and calendars. “With iPhone, our managers are able to keep their fingers on the pulse of the store because they’re out in the aisles,” says Knowles."

 

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