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Getting the Focus of Customer Support Back on the Customer

11 Essential Customer Service Skills

Turning a “good” customer service team into a “great” one takes time. While technology such as customer service software is important to making this jump, the software is only as good as the people who use it on a daily basis. Here are 11 essential customer service skills so you can elevate your entire service team by working together to improve in these areas…

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The Role of Automation (including Bots) in B2B Customer Service

It’s no secret that the concept of automation is taking the business world by storm. From Redbox replacing Blockbuster to self-checkout and everything in between, the need for businesses to rely heavily on an exhaustive employee roster is decreasing.

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5 Customer Support Habits Your Team Should Always Follow

Maintaining good habits can be tough and breaking bad ones can be even more difficult. From simply taking a few minutes each morning to brush your teeth to running three miles a day, habits come in all shapes and sizes. One specific area where we develop many habits is in the workplace. Maybe we’ve grown accustomed to putting off calls until the end of day, but habits at work can be subconscious and might even be hurting your business. Here are five good customer support habits to make sure your team follows so you can keep customers happy…

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The Customer Journey and the Role of Help Desk Software

As one of the latest “buzz words” in business, many professionals are now focused on the “customer journey”, or understanding the entire path taken by a prospective customer to becoming a company advocate. From their very first step – be it an online search or a video ad – to the moment they buy and eventually refer someone else, this journey is complex and distinctively unique. Surprisingly though, the term is often used to describe interactions with Sales and Marketing, but forgets about the most long-standing relationship customers have with your company - the Help Desk.

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We're a Leader in the Fall 2017 G2 Crowd Grid® for Help Desk!

Here at TeamSupport, we're always striving to create a better help desk experience for customers in the business-to-business (B2B) industry. Last week, we were honored and humbled to learn that we have been named a "Leader" by independent research and review firm G2 Crowd in their latest G2 Crowd Grid® for Help Desk report.

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