Hints and Tips | | Published October 02, 2013

Share Everything?

sharing

Here at TeamSupport we're fans and users of products from 37Signals including Highrise (which, by the way, TeamSupport has a native integration with!). The other day I was reading their blog and came across this great article by Emerily Wilder: Share Everything

Her premise is basic, but very relevant to helpdesks and knowledgebase software: If you take a moment to write down and share the solution to a problem, it will eventually save everyone time and let the team be more efficient.

Of course, this is the central premise behind knowledgebases and other forms of information sharing, and it's one which we think is critical as well.

While we're not always as concientious about sharing information as we'd like, we do strive to share knowledge internally in TeamSupport. We make great use of our own knowledgebase and heavily use the WaterCooler to discuss tickets and issues with various groups in the company. Of course, we use our own product for all of this, and that use helps us continue to improve TeamSupport so it has a double benefit!

TeamSupport has the tools to allow for great information sharing, and I'd encourage you to take advantage of them. If you have any ideas of how we could improve this in the product, please drop us a line!

 

 

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