Customer Service Excellence: Striving for Customer Service Perfection
The best help desk teams know that striving for customer service perfection creates a customer centric atmosphere.
Customer service perfection may be a goal not likely to be met often. Yet the process of striving for customer service perfection creates a customer centric atmosphere. Having this lofty pie in the sky goal will create a happy environment for customers. It will put their minds at ease and make them feel safe in doing business with you. They can rest assured that no matter what might go wrong, you’re going to do your best to make it right.
While customer service perfection may be impossible, you can certainly make every attempt to BE perfect. Motivate your team to always strive for that goal, attainable or not. If they are always keeping that thought of perfection in mind they should always deliver a positive customer experience, assuring they never stray from customer service excellence.
“Do right. Do your best. Treat others as you want to be treated. ” -Lou Holtz