Better Customer Service | | Published June 29, 2012 Earns 2012 Contact Center Technology Pioneer Award

Customer Interaction Solutions magazine acknowledges TeamSupport's innovation ( - the popular provider of web-based customer support and help desk software solutions - announced the company has been recognized by Customer Interaction Solutions with an IP Contact Center Technology Pioneer Award. The magazine, published by integrated media company TMC, has been the premier journal for CRM, contact center and tele-services since 1982.

TeamSupport, used by customer support and help desks worldwide, is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat Enterprise-wide system for customer support and product defect tracking.

The 2012 IP Contact Center Technology Pioneer Award recognizes companies that have produced an innovative IP-based product or service. "Technology is key to the success of any contact center. This program acknowledges the achievers in the advancement of contact center technology and distinguishes the best of IP contact center technologies," said Rich Tehrani, CEO of TMC. "We are pleased to honor for bringing superior, groundbreaking technologies to market while providing high quality and advanced IP contact center applications," he concluded.

Winners of the IP Contact Center Technology Pioneer Award are published in the July, 2012 issue of Customer Interaction Solutions magazine.

"We are extremely honored to receive this recognition from a respected industry resource such as TMC," said TeamSupport CEO Robert C. Johnson. "The essence of our business is a strong focus on helping client companies harness technology to better communicate, collaborate and optimize workflows to meet the needs of their end-users - satisfied customers are the foundation of success in any enterprise."

About TeamSupport is a web based customer experience experience management solution which helps to drive excellent customer support metrics for leading companies around the globe.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines., which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit